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Verizon
- Electronics
- Statesboro, GA
About this business
Specialties Verizon is one of the largest communication technology companies in the world. Every day, we connect millions of people, companies and communities with our powerful technology. We're using our award-winning networks to make breakthroughs in interactive entertainment, digital media, the Internet of Things and broadband services for customers. Whatever the future looks like, whatever the digital world promises, we will deliver.
Location details
890 Buckhead Dr, Statesboro, GA, 30458, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 6:00 p.m. |
We went in the store here a few weeks ago and purchased what we were told was a free phone and added a line to our business plan. Being we have a business plan we were told there were no activation fees. When we received our bill we found where they have added a device payment for a phone that was suppose to be free, charged us for the activation fee which was suppose to be free and a 170 months for the line. We were told it would only change our bill by about $5 because we were a business. Well we have been in business with... read more
Business response:
This is not the experience you should expect as a Verizon customer, Lindsay. We should always clearly communicate the full terms of our promotions and deals so there are no surprises on your bill. We will be escalating your review so that the appropriate team can look into your concerns. Please reach out to us at vzw.retail.experience.team@verizonwireless.com and reference Facebook #1096099610 so we can get in touch with you. We hope you'll give us another chance to win your trust back in the future.
Horrible customer service!!! Al they want us money, and don’t fix anything!
Business response:
We're sorry to hear we did not provide the high level of service and care you should always expect, Ashley. We care about providing what you need, not just making a sale. We are always listening to our customers and keeping your best interests in mind. We hope you'll give us another chance for excellent service in the future.
After waiting for 30 min and watching them help 3 people that just walked in I had enough and made it known as I left. All I need is a new SIM card. I upgraded last weekend and two days later my SIM card failed. This store is ridiculous, they don’t care about there job and don’t care if they do it in a timely manner. The store needs new staff!!
have tried calling the store numerous times and NEVER get an answer. if you go to the store the wait times are ridiculous.
RecommendedRegrettable necessary to buy a new phone. LD was an excellent CSR and I would recommend him
Brinson Rucker was extremely helpful. He wasn't pushy at all and really let me take my time to decide whether or not I wanted to upgrade. We had actual conversations about the phones I was looking at and understood my hesitation. I will be returning for any help that I may need in the future.
Apparently the sales associates are taught the old bait-and-switch game. Verizon says they must have been confused but do nothing!
Frequently asked questions about Verizon
How is Verizon rated?
Verizon has a 3.7 star rating with 473 reviews.
When is Verizon open?
Verizon is closed now. It will open tomorrow at 10:00 a.m.
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