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Ventra Customer Service Center
- Transportation Services
- Chicago, IL
About this business
Location details
567 W Lake St, Chicago, IL, 60661, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bus 8940 route 3 . Driver is rude rash drives . 5 pepople waiting in the stop he rashes drives without stopping in 3 stops continuous near Madison michigan stop
The ventra app has been so helpful in managing my balance and passes for all these years. It's nice that they also post their service times for everyone to see. Unfortunately, I find myself taking divvy and personal bicycles more often lately. I'd rather ride a normal bike in 40 degree weather for 30 minutes than endure too early or too late El and Bus rides where they don't manage the homeless or aggressive people. It's sad that after a decade of using the CTA and Ventra it all looks the same or dilapidated. They only cle... read more
I went around midday and the staff on the 2nd floor were very helpful; they worked in conjunction with the customer service desk around the corner to make the process more streamlined.
The customer service is horrible. Please do something to work on this. The agents have very nasty attitudes, no patience etc Normally I’m not one to have reviews but you all have to do something about your customer service agents. Especially when we as customers just need help or have questions the rudeness I have faced today is a shame. Luckily out of all 5 calls placed there was one who was willing to help me.
Unprofessional Customer Service — Ventra Needs to Do Better Tonight, I called Ventra customer service about a recurring issue I’ve experienced for years: my payment cards being declined on CTA buses with an “Insufficient Fare” message, despite having sufficient funds. After waiting on hold for approximately 10 minutes, a representative answered with an irritated “Hi.” He did not identify himself or Ventra. His tone was immediately hostile, and I genuinely felt as though I was bothering him simply by calling. When I asked ... read more
Frequently asked questions about Ventra Customer Service Center
How is Ventra Customer Service Center rated?
Ventra Customer Service Center has a 1.8 star rating with 887 reviews.
When is Ventra Customer Service Center open?
Ventra Customer Service Center is closed now. It will open at 8:00 a.m.
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