VCA Castle Shannon Animal Hospital

Raegen F. 

on Birdeye

10 months ago

My cat was on a waiting list to get her bum checked which is always a tech visit. I got the text that they had availability the next day, so I took her. A vet tech took me back and did a quick exam then said the vet would be in. This was a tech visit, and I when I said that he shrugged his shoulders as if to say, "oh well". Then Dr Tolmer vet came in with a "trainee". She proceeds to examine her then told me that Franchesca needed to have her teeth cleaned. She showed me her teeth very fast. I was there at the end of last ye... read more

Yelena M. 

on Birdeye

5 years ago

After 3 weeks of hassle, the clinic still returned our money for 1 bottle of doxycillin. They denied it for a long time, but then decided, that they had to return it. Bad service anyway, I don't recommend it. 

Yelena M. 

on Birdeye

5 years ago

The clinic staff refuse to give us a refund for one of the packs of doxycillin, (cost $ 34). They assure us that they returned everything they should have returned to us, but this is actually not true. I ask you very much to respond to my email address -yelima64@yahoo.com ,if you had a similar situation with this clinic, namely: 1-they were stalling with a refund 2-they returned not everything to you, but only a part of the money or medicines. It will be difficult for to prove my case without witnesses. Although my partner ... read more

Yelena M. 

on Birdeye

5 years ago

I want to tell you mu story about my experience with the Castle Shannon veterinary. My 5 cats were coughing and sneezing for a few days a row, and I thought it was just a cold. Their condition worsened on Saturday morning, January 23, 2021. I decided to go in for an emergency appointment with all my cats. I called the Castle Shannon clinic and asked about the price. They told me - $130 for each cat for examination(as an emergency appoitment). After about 40-45 minutes of all tests and examinations I asked doctor-how much ... read more

Ihor H. 

on Birdeye

5 years ago

I had a negative experience with this clinic, and I want to share my conclusions about their service First of all, this clinic: 1-not for poor people 2-not for owners of several animals, for example, if you need to treat several cats or dogs at once, be ready to leave this clinic, devastated in terms of money. 3- Be prepared for the fact that doctors and clinic staff will not even make an extra move for your pet, before you pay the entire payment in advance.