UT Health East Texas Behavioral Health Center

Morgan 

on Google

10 months ago

My dad's been in this hospital for three days now it's now day four I'm just finally getting someone to answer the phone. It's been 3 hours now calling them back and forth on how I can speak with my dad. Oh which I am on his HIPAA form but still will not allow me to have any information. I know this is a state-funded hospital but if you choose to be in the mental health field act like you care !!!!! 

KaRhonda McIntyre 

on Google

a year ago

My appointment was at 2:00 I showed up at 2:04. The receptionist was having trouble entering me in as new patient idk why she didn't check me in that I was here already. The Dr Andrew Melon then sends the nurse to say I need to reschedule at 2:18. The grace period is 15 min which I was well within by showing up at 2:04. I had been standing upfront the entire time . He says well too bad he needs an hour. The nursing staff continues to try and work things out for the next 40 plus minutes which he still refuses to see me. We co... read more

N Tharp 

on Google

a year ago

I was referred to Dr. Schmitt via my PCP with Christus Health; however, when I called to schedule an appointment, I had a few issues. The first time I called was on Tuesday, January 16th, 2024 and apparently the offices were closed due to the ice storm that passed through, which is fine, but the person answering the phone was very rude about it and instead of being polite and saying, "I'm sorry, but the offices are closed today due to the ice storm. Are you able to call back tomorrow?"; instead I was met with, "The clinic is... read more

Dennis Wuest 

on Google

a year ago

I have been out of Lexapro for four days. I'm swimming in anger. My pharmacy has called twice. They don't answer. I have called twice. They don't reply. I know the computers down. They don't have offline access? Unreliable morons.