US FURNITURE

Senthil J 

on BBB

3 years ago

I purchased a dining room set on Jan 2nd 2022 and try to cancel the order on Jan 3rd but the manager Eli from the *******store in Connecticut refused to cancel the Order. He did say that the order is cancellable at the time of buying . 

erica m 

on BBB

3 years ago

I regret ever buying furniture from this company. I purchased a living room set and dining room set over 2 months ago and was supposed to receive delivery today. When I purchased the furniture the sales rep used my driver's license (still unsure why that was necessary) and I advised him that my address was wrong bc we had just moved hence the need for new furniture. I wrote down my new address on the sales slip and was assured that my furniture would be delivered with no problems. Well, that didn't happen. When the delivery ... read more

Linda F. 

on BBB

3 years ago

Bought a living room set with a sleeper sofa in January. It was delivered broken. Called several times, was supposed to deliver us a new one and never did. Finally walked into the store with my husband to get an update and the employee/manager was very disrespectful. We were again guaranteed a née couch by September, claiming we can’t find someone to come fix it….it’s a bent frame, order us a new one!! September has come and gone, they do not communicate with us at all. They have 101 different excuses. Do not buy from them! ... read more

Sandie D 

on BBB

4 years ago

When you first walk in they give you the biggest welcome, they try to work every possible with you once you make a deal of getting furniture with them forget it you will never see your furniture come to your house. Not only that they will call you in the phone say that your furniture is in the store which is a lie. When you go to the store and say I get a phone call from you say that your furniture is here they ask you for your name then they ask do you who call you when they only a few of them working there because it’s a f... read more

Cassidy 

on BBB

4 years ago

After waiting 12 weeks of my “10 week MAX wait”, my living room set finally came, when I tried to schedule an appointment for delivery, they told me I had to wait for the delivery department to call me and set up a time. A few days pass and I finally received a call from delivery, but I missed the call. I called the same number back and another location answered and said they’ll have delivery call me back, 2 days went by and no one ever called so I called them back and they said I had to call the store I purchased the furnit... read more

Geneva B. 

on BBB

4 years ago

I purchased a sectional from this store on 2/4/21 and I was told it would take 6-12 weeks to be delivered due to COVID. It has been 12 weeks and I contacted the store regarding my delivery and they are saying it will take an additional 4-5 weeks because of COVID. I paid in FULL! I requested a refund and to cancel the order due to the timeframe being a lie. They denied my refund and said they would give me $150 for the inconvenience. I paid $2600 for my sofa! They said to get a refund they would take 30% of my of money even t... read more

GrossoFamily 

on BBB

4 years ago

This was a “last stop on a whim” while hunting for a dining room set, and I am forever grateful that we did! We explained what we were looking for (like a walnut wood, nothing gray or rustic) and Eli was amazingly helpful. He gave us an incredible deal on a 7-piece set and server, that beat the larger-name chain that sold it by far! It was a great deal. When we explained that we were having a big family dinner for the first time in over a year now that everyone was vaccinated, he was so sympathetic and expedited our order fo... read more

Ss 

on BBB

4 years ago

At first when I went into the store in ****** the customer service representative was very nice very professional showed me what I wanted set up a payment plan ,He told me that there would be a new location that would be opening in ********* ** which is closer to me .I went to the ********* location to make a payment ****** Connecticut called me and told me I can no longer make a payment by credit card here I had to make cash only . I explain to ****** that the drive is too far for me to come that far he told me he didn’t ca... read more