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US FURNITURE
- Retail
- Orange, CT
About this business
Location details
519 Boston Post Rd, Orange, CT, 06477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Bought a mattress, month later it has a dip in it. Been waiting since January for replacement and 31/2 months later nothing. Store doesn't answer phone calls or hangs up. Very poor customer service.
This place is a joke. Do not buy anything here! They talk a good talk and don't deliver. They bragged about how great they were and we wouldn't get better product or customer service anywhere else. That is a complete lie. We spent $4,000 on 2 recliners and it took 8 months of fighting with them to get the proper ones delivered. They first delivered the incorrect recliner and tried to argue with me that it was my fault even though THEY ordered the wrong one and we paid for the correct one. Then they blamed the factory on why ... read more
Worst service ever waste of time and money. Ordered in January it’s now April no furniture still. I am getting ready to send my case to small claim court because I’m not paying for things I was told would be ready in a couple weeks.
Worse furniture store ever. Spend over $10 thousands dollars in new furniture they promise you will receive your furniture in 2-3 weeks just to make their sale. Joseph the salesman manager is a total scam months will pass by and your furniture will never arrive he promises and promises just to back up he’s ass . After they arrived they will send you everything broken scratched or in complete orders when you call them they are unprofessional they will save your contact number and answer with a (Hello) since they know why you ... read more
If I can give this store a negative rating I would! This has by far been the worst experience yet!! DO NOT GET YOUR FURNITURE FROM THIS LOCATION, YOU WILL REGRET IT!! The sales rep was great don’t get me wrong but the customer service if something goes wrong, HORRIBLE! I picked up my couches with my brother from the warehouse. On arrival I realized the box with the smaller couch was damaged. I didn’t think anything of it because you don’t always want to judge by the outside. When we got home, my helpers helped bring them in ... read more
Poor customer follow-up service. Unreachable for calls, with full voice mail. Arrogant/argumentative receptionist named Aura both on the phone and in person. Wish I read the "F" rating before I dealt with this company. Sales person was wonderful.
If i can, i will give them negative star. I went there, nice store nice furniture but customer service is horrible. 1) I was told you can pick any 2 rugs you like. However I didn’t like any so i was given 2nd option. Go to www.caplerugs.com pick 2 rugs and text me on this number. This is what information given by Shuhaib T*****. Now real problem started. Everything was ordered on 1/28/24. Then in February i have to remind them about rugs but nothing. March i reminded again. Now T***** started ignoring me and this company has... read more
I am filing a formal complaint against US Furniture regarding a purchase and cancellation issue that occurred on April 23. At 7:30 pm, I purchased a bedroom set from their store. However, at 7:55 pm, just 25 minutes later, I attempted to cancel the order. Despite my timely cancellation request, US Furniture refused to cancel the order and proceeded with the delivery, scheduled for 9:00 am the next day. When I received a phone call about the delivery at 9:00 am, I informed the delivery person that I had already canceled the o... read more
On 1/13/24 i visit the newington store looking for a livingroom Set. I saw one i liked the Gentleman who approached us said they have financing so he proceed to take my Informationen i was approved for decent amount which would Cover the Total price of Set. He then asked if I could put 100 Dollar down payment which i did not understand why if i Was approved and amount would be covered by the approval amount. I proceeded with the down payment. He sent me me several messages thru text. He never informed me that the finance com... read more
Frequently asked questions about US FURNITURE
How is US FURNITURE rated?
US FURNITURE has a 3.5 star rating with 357 reviews.
When is US FURNITURE open?
US FURNITURE is closed now. It will open at 11:00 a.m.
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