US FURNITURE

Mariely F 

on BBB

2 weeks ago

Worse furniture store ever. Spend over $10 thousands dollars in new furniture they promise you will receive your furniture in 2-3 weeks just to make their sale. Joseph the salesman manager is a total scam months will pass by and your furniture will never arrive he promises and promises just to back up he’s ass . After they arrived they will send you everything broken scratched or in complete orders when you call them they are unprofessional they will save your contact number and answer with a (Hello) since they know why you ... read more

Ashley Q 

on BBB

a month ago

If I can give this store a negative rating I would! This has by far been the worst experience yet!! DO NOT GET YOUR FURNITURE FROM THIS LOCATION, YOU WILL REGRET IT!! The sales rep was great don’t get me wrong but the customer service if something goes wrong, HORRIBLE! I picked up my couches with my brother from the warehouse. On arrival I realized the box with the smaller couch was damaged. I didn’t think anything of it because you don’t always want to judge by the outside. When we got home, my helpers helped bring them in ... read more

Gloria J 

on BBB

5 months ago

Poor customer follow-up service. Unreachable for calls, with full voice mail. Arrogant/argumentative receptionist named Aura both on the phone and in person. Wish I read the "F" rating before I dealt with this company. Sales person was wonderful. 

Shoaib S 

on BBB

11 months ago

If i can, i will give them negative star. I went there, nice store nice furniture but customer service is horrible. 1) I was told you can pick any 2 rugs you like. However I didn’t like any so i was given 2nd option. Go to www.caplerugs.com pick 2 rugs and text me on this number. This is what information given by Shuhaib T*****. Now real problem started. Everything was ordered on 1/28/24. Then in February i have to remind them about rugs but nothing. March i reminded again. Now T***** started ignoring me and this company has... read more

maryse b 

on BBB

11 months ago

I am filing a formal complaint against US Furniture regarding a purchase and cancellation issue that occurred on April 23. At 7:30 pm, I purchased a bedroom set from their store. However, at 7:55 pm, just 25 minutes later, I attempted to cancel the order. Despite my timely cancellation request, US Furniture refused to cancel the order and proceeded with the delivery, scheduled for 9:00 am the next day. When I received a phone call about the delivery at 9:00 am, I informed the delivery person that I had already canceled the o... read more

Beatrice M 

on BBB

a year ago

On 1/13/24 i visit the newington store looking for a livingroom Set. I saw one i liked the Gentleman who approached us said they have financing so he proceed to take my Informationen i was approved for decent amount which would Cover the Total price of Set. He then asked if I could put 100 Dollar down payment which i did not understand why if i Was approved and amount would be covered by the approval amount. I proceeded with the down payment. He sent me me several messages thru text. He never informed me that the finance com... read more

Charles S 

on BBB

a year ago

Not sure what the problem is with some people or how they could have had a bad experience, but I honestly can say I would give US Furniture 5 stars. Eli in ****** *** was our salesman and he helped us pick out a beautiful couch and loveseat. He did inform us a 1 to 3 week delivery time but the set showed up in one week. The delivery men were very professional and even took their shoes off. Again, Eli was just a very good salesman and professional. I will buy again and share my experience with my family and friends. 

Rick W 

on BBB

a year ago

I also made the mistake of purchasing there. Like J*** ** I called to cancel in 24 hours and got just about the same response. I financed through their creditor and was forced to take the furniture (which I found later would not fit my space, why I cancelled) which sided with USFwhen I filed two disputes... because USF claimed it was a "special order" and "non-cancellable". Rep from USF claimed it was a special order because it came from a warehouse. Yup, that makes it special ok... as special as any other place you'd buy fu... read more

Milcado S 

on BBB

a year ago

I wanted a white living room set. He showed me a white living room set . We agreed on price and delivery. Then they send me a beige color to which I told the delivery persons to take it back because they sent me the wrong color. And when I ask them to take it back, and to get my money back, they refused. Very deceptive!