US Auto Sales

Jeanette C. 

on BBB

3 years ago

Worst company EVER!!!!!! I purchased a car on 3/5/2022. upon leaving the dealership the check engine light went on and the car would accel passed 40 MPH. I drove back to the dealership but they had already closed for the night and the next day was Sunday. I called them on Monday and was told that I could exchange it. however I was told that the car I purchased was the only car that they would finance me for. They wouldn't even give me a dealer plate to test drive and told me to drive around the parking lot. no check engine l... read more

Shykeneetra N 

on BBB

3 years ago

My fiance was in a car wreck on February. He called US AUTO SALES CALL CENTER asap and filed a claim. And was told the adjuster would call him within 3-5 business days to give him the claim number and they would go look at the car. The car is still sitting at the ******** CENTER where he paid money out of pocket for towing and to have the car just sitting there a whole **** MONTH. Now every time he calls the non fluent English agent constantly tell him to just wait for a call from the adjuster. There's no way it should take ... read more

Tamala M. 

on BBB

3 years ago

US Auto is the absolute worst car dealership to deal with. And unfortunately due to poor credit or financial issues a lot of people have to use them. But if you can go anywhere else at all cost avoid this company. My car was involved in an accident and I wasnt at fault. Air bags deployed and the car was deemed a total loss. The person at fault insurance paid the value of the car and the *** Insurance I purchased was supposed to cover the balance of the car. After they received a check for over $11,000 theyre telling me that ... read more

Shakari S 

on BBB

3 years ago

This is the worst company ever!!! Do NOT purchase a car from them! My car payments are paid and not behind at all. I went to start my car this morning to get my ******** off to school and work. The beeping disable sound came on & my car would not start. I tried to call them but they were closed so I had to wait a hour to call and by this time already I was late for work! I spoke to a agent she said my car payment was not made which IT WAS! She asked for the ref# and I provided it to her. She said she sent the code and then h... read more

James L. 

on BBB

3 years ago

I bought a car off of us auto..was told that if I kept the car for two years that I could up grade with no money down..I took the car back that I had for two years and ask for a upgrade..Almost an hour later...I was told that for some reason that I would have to keep the Car another year . They didn't up hold their end...The real reason they didn't want to trade up was because the car has 1,35000 miles they can't resell the car...and since I was not supposed to be put money down...They would not gain from the deal..So they b... read more

Ashley W 

on BBB

3 years ago

I'm trying to understand how they have an A+ when they have nothing but bad reviews??? it's not making since 

Jamal B 

on BBB

3 years ago

Well I can say the service with u guys have been a 2 outta 5 until I met ************** or Mim in the recovery dpt.sorry sir for the miss spelling. Well i had choose to get my car from US Auto on my birthday last year in March. Soon after that we hit this pandemic. I lost my moms to the beginning my only brother after in the middle and lost my son 3 months ago at the age of 6 year old to random gunshot violence. life had put me in the streets lost everything i had including my sanity. But yet unlike most I mad sure us auto w... read more

Kathy J 

on BBB

3 years ago

They **** never buy a vehicle from them all their vehicles are garage 

Natasha B 

on BBB

3 years ago

They're the worst company to purchase a car.. Its like buying 3 cars at 1 time. You ask to speak to a supervisor they never put them on the phone.. Trying to get help with pay off amount cause I lost my job.. Never missed a payment for over 5 yrs... NEVER GO HERE..