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Urban-Woods
- Furniture Assembly
- Los Angeles, CA
About this business
Location details
3430 Union Pacific Ave, Los Angeles, CA, 90023, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 3:00 p.m. | |
| Tue | 8:00 a.m. to 3:00 p.m. | |
| Wed | 8:00 a.m. to 3:00 p.m. | |
| Thu | 8:00 a.m. to 3:00 p.m. | |
| Fri | 8:00 a.m. to 2:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Eco-friendly non-toxic furniture greatly appealed to my wife and I, so we purchased a king size Wilshire bed with two matching nightstands in a rustic raw finish.The old-growth timber is beautiful, but we won't be buying any more furniture from Urban Woods. Both the bed and one of the nightstands arrived with an obvious sharp nail sticking out, showing a lack of quality control, which we initiallyput down to the possible turmoil Covid was causing at the time..After much emailing withAnne, we decided to limit the hassle this ... read more
Business response:
We have read your comment and are sad that a comment like this has to be posted. We strive to do the best customer service and in this case we have obviously fail. We do apologize that the issue with the end table was not resolved. It should have been resolved and we would like to replace any item you are not completely satisfied with. We experienced Covid hardship like many other companies and our notations was that this were taken care off. Our last communication with the customer was on 8/21 and nothing since. We have not... read more
Eco-friendly non-toxic furniture greatly appealed to my wife and I, so we purchased a king size Wilshire bed with two matching nightstands in a rustic raw finish.The old-growth timber is beautiful, but we won't be buying any more furniture from Urban Woods. Both the bed and one of the nightstands arrived with an obvious sharp nail sticking out, showing a lack of quality control, which we initiallyÂput down to the possible turmoil Covid was causing at the time..After much emailing withÂAnne, we decided to limit the hassle thi... read more
Business response:
We have read your comment and are sad that a comment like this has to be posted. We strive to do the best customer service and in this case we have obviously fail. We do apologize that the issue with the end table was not resolved. It should have been resolved and we would like to replace any item you are not completely satisfied with. We experienced Covid hardship like many other companies and our notations was that this were taken care off. Our last communication with the customer was on 8/21 and nothing since. We have no... read more
Frequently asked questions about Urban-Woods
How is Urban-Woods rated?
Urban-Woods has a 4.5 star rating with 24 reviews.
When is Urban-Woods open?
Urban-Woods is open now. It will close at 3:00 p.m.
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