Urban Management

S PJ 

on Google

a week ago

Worst company Poor communication Charged $350 move in fee Did not share any information on the building, did not pad the elevators for the move and still charged a significant amount for an extra buzzer for the garage door. 

Zahra Shanehsaz 

on Google

3 months ago

This is the worst property management company I have dealt with in my life. In my experience, their only concern appears to be collecting money. They look for every possible way to charge owners and tenants, with little consideration for the people they are supposed to serve. Everything seems to become another fee or charge. They may tell you one thing in the office, but later they do not acknowledge or remember the conversation. This creates frustration, confusion, and a complete lack of trust. Based on my experience, their... read more

Kacie Young Francavilla 

on Google

7 months ago

Brett is an excellent property manager. As owners of almost six years, our experience with his management specifically has been the best by far, and has been much appreciated- 

Philip 

on Google

a year ago

With respect, the issue here is not simply about whether the prior owner changed the locks—it’s about how management responded when I was locked out. What concerns me most is that instead of acknowledging the failure to resolve the issue, management is now placing the blame entirely on the prior owner and on me as the new resident. Pointing fingers does not change the fact that: 1. I was locked out for hours due to lack of preparation and communication, 2. I received no actual assistance beyond being told there was no key, a... read more

Philip Zhang 

on Google

a year ago

Extremely disappointing experience with this management team. I was locked out of my unit for hours because they did not have a working key on file. Their technician arrived with the “key” only for us to discover it didn’t open the door—because they never had a copy to begin with. Instead of confirming this beforehand, I wasted 2 hours waiting for their technician, then another hour waiting for a locksmith I had to find and pay for out of pocket. The worst part? They still tried to bill me for a full service call, even thoug... read more