Urban Management

Kacie Young Francavilla 

on Google

a month ago

Brett is an excellent property manager. As owners of almost six years, our experience with his management specifically has been the best by far, and has been much appreciated- 

Philip 

on Google

7 months ago

With respect, the issue here is not simply about whether the prior owner changed the locks—it’s about how management responded when I was locked out. What concerns me most is that instead of acknowledging the failure to resolve the issue, management is now placing the blame entirely on the prior owner and on me as the new resident. Pointing fingers does not change the fact that: 1. I was locked out for hours due to lack of preparation and communication, 2. I received no actual assistance beyond being told there was no key, a... read more

Philip Zhang 

on Google

7 months ago

Extremely disappointing experience with this management team. I was locked out of my unit for hours because they did not have a working key on file. Their technician arrived with the “key” only for us to discover it didn’t open the door—because they never had a copy to begin with. Instead of confirming this beforehand, I wasted 2 hours waiting for their technician, then another hour waiting for a locksmith I had to find and pay for out of pocket. The worst part? They still tried to bill me for a full service call, even thoug... read more

AL X 

on Google

11 months ago

Urban is the new management company running the building where I own a condo. I recently had an administrative issue and the property manager and her team did a great job to get problem resolved. A+ 

Yusan Wu 

on Google

a year ago

They need better staff. RoseAnne is the pettiest “manager” we’ve ever dealt with in any profession. Use a different company so you don’t need to deal with these people.