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Urban Express
- Couriers & Delivery Services
- New York, NY
About this business
In operation for more than 25 years, Urban Express is a full-service courier company that provides a range of delivery services in New York City. The company employs more than 1000 staff members and serves over 2,500 clients. It offers a variety of warehouse services that includes inventory management, furniture assembly and distribution. The company also provides short- and long-term merchandise storage services. It offers secured cages for high-value goods, as well as provides 24-hour video surveillance and inventory visib... read more
Location details
229 W 36th St, Frnt, New York, NY, 10018, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible!!!!!! This was a nightmare!!!!! The people all sounded nice on the phone while not delivering my IKEA cabinets. Once I was complaining because they didn't deliver and said that my guard gate sent them away (DID NOT HAPPEN! Everything is on video, they never came) they became rude. They still have my merchandise in their Urban Express Ikea warehouse but they cannot reschedule the delivery. Sounds like theft to me!!!! Don't ever use this company if you can help it!!!
Scam. Showed up twenty minutes into my delivery window, I got a call at 3:21PM saying they were on site and would wait fifteen minutes. No problem I was just around the corner from my home, within site of my block. I'm at my front door at 3:24PM and no one is there. Called and customer service says they waited until 3:40PM, even though I was on the phone with them at 3:33PM while they were telling me this. The best part is they wanted to charge me $50 to re-deliver. Definitely a scam company.
DREADFUL!!!!!!! A total disaster! If you want to lose your will to live, use this company. No customer service, no responsibility, no nothing. Horrible and upsetting in every imaginable way. They should be prosecuted.
5-STAR REVIEWS ARE CLEARLY FAKE DONT BELIVE THE HYPE - clearly UX is posting these 5-star (..no I swear I am a real 5-star fan of this service) Laughable. I used - or tried using these guys with IKEA and the entire thing was a logistical disaster that resulted in me cancelling a $3,400 order - today I happily went with BoConcept and dint mind dropping the extra dollars there for a seamless experience. With these guys - 14 phone calls between IKEA and UX and every time the UX person seemed more confused about which piece they... read more
FAKE 5 STAR REVIEWS DISASTROUS EXPERIENCE - and most if not all of the 5-STAR reviews are clearly fake - posted by Urban Express employees - just look at the time stamps and intervals. They get a review every few months and then 14 5 star reviews in August??? THESE GUYS ARE A SCAM. STAY AWAY.
Online service I enter orders online because it??s fast and convenient.
A Great Job for Us. Thank You. Recently, we had quite a bit of computer equipment to send over from 666 5th Ave to 1740 Broadway. I let the messenger know that he could split it up into a few days to make it easier for him but he took charge and had it completed in one day without hesitation or concern. His hard work ethic, professionalism, and dependability are greatly appreciated. He did a great job for us, transporting important equipment between sites to enable our clients to have what they need.
Thank You for the Great Service Urban Express I just want to thank Urban Express for their great service which was provided to my family and me on New Year??s Eve in IKEA Brooklyn. A young man by the name of Mario made sure that we were taken care of and also provided ice cream for my kids. This just shows how much a company and their staff cares about the customer. Thank you.
Paying Attention to every Detail The installer came and did a fabulous job of putting together the bed frame, the adjustable bed, and putting the mattress on top of it all. He made sure that everything worked correctly. He centered the bed on the wall exactly where I wanted it and did so without grumbling. He did a great job. He was meticulous about his work and was paying attention to every detail. Thank you for sending him. He was great and did a great job.
Frequently asked questions about Urban Express
How is Urban Express rated?
Urban Express has a 2.6 star rating with 76 reviews.
When is Urban Express open?
Urban Express is closed now. It will open at 9:00 a.m.
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