Urban Active

A s. 

on Citysearch

12 years ago

This is the worst place and I want to give it no stars if i could. I went to cancel my membership and I had to return multiple times because a "manager" was not on duty. I finally get a manager who cancels my membership, charges the admin fee and states that I will not be charged anything else as my account was paid upfront with my last month dues (just like I was told when I signed up). I still get charged another month, they refuse to refund it and tell me that the person upfront and who cancelled made a mistake. The perso... read more

hikrdude 

on Citysearch

13 years ago

Charlotte's Worst Health Club – I only gave them a single star because it doesn't appear as if I could give no stars. The spin room is terrible, the music played bad and the instructors are more than a touch ignorant in what they are trying to teach. The cardio movie room is terrible. You can't hear the movie because of bad acoustics, also partially what is wrong with the spin room. Ally, the financial manager (?) never returns a call. The billing was all wrong, I actually had to cancel my credit card, this was the only way ... read more

bigb52A 

on Citysearch

13 years ago

Too Many Trainers – I was offered a job here as a trainer. I noticed there would be 10 or so trainers on the floor at one time. There are a ton of them. I couldn't find out what my salary would be unless I signed a contract. And there is no base pay. There probably is no member in that gym who hasn't been approached by a trainer at some point and the trainers boast about how successful they are. I talked with a manager at a local gym near there and she said there is a high turnover rate. She said also that they are shady wit... read more

Shabby 

on Citysearch

13 years ago

Just deal with it... – Have these people not been to another gyms with an aggressive personal training staff? Of course they are going to be pushy, it's their job. If you look at them as sales people (which is what they are) then they actually do a kick ass job. I went into my personal training contract by my own accord and did not sign up for anything I did not want to nor did I really feel pressure to do so. I did get off to a rocky start, but after a month am satisfied with the experience. While my assigned trained messed... read more

voiceofcharlotte 

on Citysearch

13 years ago

Watch out for Ambrose Leburu and Trey – The gym is nice but watch out for Ambrose Leburu and Trey!!! The personal trainers are aggressive and only out for sales. They are unreliable and con members for their money, that is why when you go for a tour they immediately try to pair you with the head trainer. Amborse is very aggressive and unreliable. He is out for money and pushes the trainers to try to make him look good for corporate. He tells them he needs a 7 series BMW and to make money to take his mom to S Africa. He threa... read more

mcpitt28 

on Citysearch

13 years ago

It Is What It Is – I give Urban Active a 3 star rating. Why 3 instead of 2? Well here is why. To the people complaining about how other members are comical, well apparently it's comical that it gets to you so bad where you come on a website and hide behind a computer screen to say it. The bottom line is, any modern day health club you go to is going to have people who are down to earth and genuinely there for all the right reasons, you're going to have the perverts there just trying to socialize, you're going to have meat he... read more

tshie 

on Citysearch

13 years ago

Urban Active Ballantyne - A Free day at the Zoo! – I'm a regular user of Urban Active and facility wise, it is pretty good, offers a lot. Yes, the trainers are an annoying pain in the nuts when you first sign up. If ya don't want, stand tall and firm, and say no, no, NO! But now I could start writing a book on all the patronage that is beginning to fill up in the place. Seriously, the place is filling up with clowns and zoo animals! Srsly! It is getting amusing. The other day I was watching this one douche with large earring... read more

Consumer 1 

on Citysearch

13 years ago

Watch out for personal trainers – I have been a happy member of Urban Active since late 2010 in Charlotte, NC. I have enjoyed the facilities and have referred several new members since then. Unfortunately the last two months I have had a bad experience and the staff has failed to resolve it. Early March I was pursued by the head trainer in your gym, Ambrose Leburu. He used aggressive tactics to enroll me in the personal training program. I told him I’ve had concerns about signing up and did not want to have a bad experience ... read more

NickHexum 

on Citysearch

13 years ago

No sales staff on hand to give a tour???!!! wtf?! – I was at the Ballantyne location this morning 6/6/11 at 9:15am. to take a tour and sign up. I was told that the sales staff wouldn't arrive until around 10am. I left my information with the front desk as was told someone will call me when they arrive. Every other gym in Charlotte has sales staff on hand at no later than 9am on weekdays, most by 8am. Since no one has call me back, I went to the Harris YMCA who was happy to give me a tour and take my money.