UR Medicine Labs – Patient Service Center

Anne Romano 

on Google

4 days ago

Nicest staff. 

Earl All 

on Google

2 weeks ago

The QR sign in needs to go. It's very unfair to people that get there early and the elderly. Here's a challenge: try and find a way to file a suggestion or complaint with URMC. I've found it's impossible. They don't give a damn what customers think. 

virginia lupo 

on Google

a month ago

I arrived at 7:50 am. You can't sign in at that time using the QR code it's too early . So at 8 am when the doors open you wait to sign in at the desk. However people who arrive at exactly 8 am and use the QR code jump ahead of everyone else that have been waiting in line before you. 3 people complained and were told sorry. It goes by the time you sign in. There has got to be a better system. There needs to be be one sign in method not 2. I am a former URMC Employee. This is not acceptable 

Susan Neal 

on Google

a month ago

I was here when it opened at 8. 4 people were ahead of me. It's now 8:45 and only 3 people have been called back. It looks like they only have 1 person drawing blood. It took 10 minutes as after opening for them to call the first person back. When you open at ,8 you should be ready to start working immediately. Won't come here again though the the Culver road lab is no better I expect better service from URMC. 

Alicia H 

on Google

3 months ago

Was told my test would take one day to get results. In reality, it took ten days to do that particular lab so the people working there should be saying they don't know, but apparently just make things up. This caused much stress and my doctor said that is a consistent issue with U of R lab employees. Will not return as I can't trust them to be honest. Edit/Update: this mistake cost me over $5k in additional, unnecessary testing because of what they put me through. Avoid if you can.