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Uptown Eyecare
- Optometrists
- New Orleans, LA
About this business
Location details
4004 Magazine St, New Orleans, LA, 70115, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:30 p.m. | |
| Tue | 9:30 a.m. to 5:30 p.m. | |
| Wed | 9:30 a.m. to 5:30 p.m. | |
| Thu | 9:30 a.m. to 5:30 p.m. | |
| Fri | 9:00 a.m. to 5:30 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Very poor service – Very, very poor service!!!! If you are spending $ 1000.00 for lenses and frames you will get great service (THink margins). If they learn you are not going to spend that kind of money they do their best to make you wait, wait and WAIT and hopefully leave. You get moved to the rear of the cue as if your time is not valuable at all. I would find any other place to go find glasses besides this establishment. The manager did a very poor job of communicating with me. After waiting for a half hour she told me s... read more
Thank you Uptown Eye Care! – I came in with broken frames and they put my lenses in another pair of frames until my glasses could be repaired! Thank you Up town Eye Care!
great frames and staff – this place has the best frames i've ever seen! great staff that really helps you out. thanks a bunch!
GREAT AND DIFFERENT FRAMES – I've always been a customer of their competitor, but a colleague suggested I go to uptown eyecare because they have alot of exclusive lines that my normal eye doctor's office don't carry and there was a consultant there he and his wife trust with picking out all their glasses. We were immediately greeted by the lady my colleague recommended us to see. She was very friendly and knowledgeable about glasses. We appreciated her giving us honest opinions about the styles. She was concerned with what t... read more
Excellent eyeglass buying experience – From the minute I walked through the door, I felt that I was the only person in the place, even though there were other customers present. The staff was so attentive, but not overbearing at all. They answered all the questions I had as a first time eyeglass purchaser and helped me through what could have been a frustrating experience in picking out a new pair of glasses from the huge selection of varied price frames. Even my eye exam was great - the doctor was very patient as I had him ... read more
poor customer service – After 2 weeks, still waiting for glasses that would "arrive in less than 1 week." Placed multiple calls to inquire, and although the employees answer phone sweetly, they were 100% unhelpful in providing answers. There is absolutely no follow-through to ensure that the customer is satisfied, and the staff is seemingly incapable of calling back as promised. Frames and accessories are well over-priced and despite their "refined" image, Uptown Eyecare uses an inefficient and inaccurate payment procedure. ... read more
Business response:
I am Laura Brown, owner of Uptown Eyecare and just read your review. I am so sorry that you had a difficult time getting your glasses. First typically glasses do come in about a week or less. Something must have happened and you should have been called immediately to let you know what happened. Even though we are extremely short handed we should have taken the time to return your phone call. And for that I am extremely sorry. The matter has been addressed and hopefully will never happen again. We do have a computer program t... read more
Great place for glasses – I love this place. I went in as a person that had never worn glasses before and I was so happy with the woman that helped me. She was new at this particular business but was so very knowlegable about glasses. So it seems that they have done something about their office staff problems. She helped me find glasses that look great on me and she took the time to make sure that they fit me like they should. This place has the nicest frames out of any of the places that I went to, and I went to two other p... read more
good selection of frames – Bad experience with the office staff but owner's wife returned my call and we were able to talk through things. This office carries a difficult to find frame that my husband prefers so we hope they'll be able to work through their office staff problems and become customer service oriented again.
Excellent Service and Selection – I have used Uptown Eye Care for 3 or 4 years now and I have always been very pleased with my service. They have been willing to ship contacts to me wherever I may be staying, and their staff has gone above and beyond to work with me. You truly get what you pay for at this office, excellent service and a superb selection.
Frequently asked questions about Uptown Eyecare
How is Uptown Eyecare rated?
Uptown Eyecare has a 3.9 star rating with 40 reviews.
When is Uptown Eyecare open?
Uptown Eyecare is open now. It will close at 5:30 p.m.
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