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Upromise Inc
- Investing
- Newton, MA
About this business
Neurocare Inc is located at 70 Wells Ave Ste 101, Newton Center, MA..
Location details
95 Wells Ave # 160, #160, Newton, MA, 02459, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely terrible savings site now with the changes. The website doesn't function and gives very little information and is not user friendly. Most of the companies no longer participate in the program. I have no idea how long I will have to wait to get the savings I have been collecting for 17 years. They provided absolutely no information to customers about all the changes and limitations now imposed on the accounts. I will be waiting who knows how long to get the money and then I will close the account and the associated... read more
Business response:
Dear ******** *****, We are sorry to hear that you are having issues with navigating the new site, and that we recently had to helped you with logging into your Upromise account with a password reset. If you are still having issues with this or would like help with navigation of the site and your account, we would be more than happy to help you. We also have a new section dedicated to helpful tips and answers to many common questions as well a community forum for our members to talk about tips on how to earn. Though companie... read more
I requested a transfer of my earnings (totaling almost $1,700) almost 2 months ago. Despite multiple attempts to reach them for an explanation as to why my money isn't being transferred, I can't reach anyone. Truly frustrating, as I'm trying to pay for our son's educational expenses and I counted on that money. = (
Business response:
Hello ******** ********. We do see that you reached out to us on 11/1/2018 requesting that we send you a check. At the time of your inquiry we had already began to transfer your funds of $1679.08 to the checking account that you linked on 9/26/2018 using the new Checking Account redemption feature. The first such redemption happened on 11/1/2018 and your college rewards should be in your checking account. Should you have any questions we encourage you to Contact Us so that we can respond to your inquiries. Thank you! Upromis... read more
I have been a Upromise parent for 15 years. Thru Upromise I received nearly $2,000 in funds back from shopping. They have been really easy to work with and keep improving on the website. Compared to other similar sites they are easier and faster to get paid for everyday shopping. You need to read the process and follow it.
Business response:
Hello ********, At Upromise we know that with rising costs, busy schedules and other obligations, that saving for college isn’t always the easiest thing to do. We are very happy that Upromise has been able to arm you with easy ways to help meet your goals, so that your kids can have the education that they truly deserve. We look forward to helping you continue to earn, and if you should have any questions please feel free to reach out to us at support@upromise.com. Thanks, Katrina, Upromise Customer Support Operations Manage... read more
I received several notifications that Upromise has changed it's cash back program and through all the reading I did it's less money back to me in the end. No benefit to the cardholder. This program is VERY frustrating. I average about $20 back a month in cash rewards but it takes a very long time for rewards to post to your Upromise account, I have a transacations dating back to March 2018 that are still PENDING (its now July 2018). Even if transactions are NOT pending the money is not made readily available to you in a time... read more
Business response:
Hello ****. You now earn an increased 1.25% cash back towards your educational needs on every purchase when you use your Upromise Mastercard. And when your Upromise Program account is directly linked to an eligible *** ******* ******* **** account you’ll receive a 15% bonus on your total cash back earned. As a Upromise Program member you will continue to earn up to 5% cash back or more on your eligible purchases through Upromise.com, and cash back on other eligible purchases through the Upromise Program. With concerns to rec... read more
Fees and more fees. Trying to close out an account. It didn't have much money in it and had been costing $20 a year in (maintenance fees) and only earning $9 for the year! When trying to close the account, to be used to pay tuition, I was charged another $15 closing account fee. Really? Very disappointment and would not recommend.
Business response:
Hello ***** *******, Upromise rewards program offers cash back opportunities to our members for expenses related to their college education, and has no membership, maintenance, or closing fees. We do see that you had a 529 account linked to your active Upromise rewards account, however, it seems you removed the 529 plan in 2012. As such, you do have funds available to withdraw and use for tuition, and there is no penalty or fees associated with doing so. Simply log into your Upromise rewards account at www.upromise.com and r... read more
They don't in fact give the rewards they claim on their website, and what little rewards they do give, they give piecemeal in increments of pennies, over months. It borders on consumer fraud, and i hope someone starts a class action against them.
Business response:
Dear ****** *******, We apologize for any confusion regarding how you receive your rewards. As a Upromise MasterCard holder you may be unaware of how exactly the total reward is earned. When you shop through the Upromise Online Shopping Mall, and pay for the purchase in full with your Upromise MasterCard, the rewards are broken down into 3 separate transactions: • Firstly, you would receive the base reward from the merchant. • Secondly, you would receive 1% of your total purchases completed with your Upromise MasterCard at t... read more
When calling your call center to discuss combining a very old account with a brand new one because I couldn't remember my username and the email I probably used is no longer valid, I could not even begin to understand the person that answered the phone. Not only was there a lot of background noise (not the computer, whatever was in the background at the place the person was answering from) and the person spoke very broken English and I eventually gave up trying to speak with this person. If you are going to outsource your ca... read more
Business response:
Dear ****** ******, I want to extend my sincerest apologies for the negative experience that you had with our customer service agent. We do our best to train each of our representatives on how to properly communicate and handle our customers’ issues, and we will be reviewing your contact so that we can take steps to ensure that this situation does not repeat itself. I understand your frustration at not having your inquiry properly handled, and I would like to assist you in consolidating your two Upromise rewards accounts. Pl... read more
I am beyond frustrated. As of today, February 27, 2017 I have been trying to apply for a Upromise World Mastercard but haven't been able to for over 1 week. There are no links on the website to apply. Tonight I called ******* **** and they said this card is no longer offered. When I called UPromise customer service, the agent said it's down and I should try in a few days. That is unacceptable. A couple of days? I should trust my credit card and confidential info to a company who can't get its act together for a few days? Hon... read more
Business response:
Mr. *****, We apologize for the confusion, and can certainly understand your frustration. Upromise & ******** are making enhancements to the card benefits, and while we are making these enhancements we have temporarily suspended new applications. Currently there is no timeframe on when the Upromise MasterCard application will be available again, however, we are looking forward to rolling out new and exciting card offers and encourage you to check back periodically. Sincerely, Katrina - Customer Service Operations Manager
Frequently asked questions about Upromise Inc
How is Upromise Inc rated?
Upromise Inc has a 3.7 star rating with 53 reviews.
When is Upromise Inc open?
Upromise Inc is open now. It will close at 9:00 p.m.
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