Universal Hyundai

Rodney R 

on BBB

2 months ago

I set up an appointment with Universal Hyundai service ***** for specific diagnostic tests to be performed on my 2018 Hyundai Elantra engine. I explained my concern with the engine crankcase blow-by coming out the oil filler port and dip stick tube. I actually told the service *** and the service manager what I wanted on the ***ort, which was a cylinder compression leak down test, a cylinder compression test, manometer flow test of the crankcase blow-by and a cylinder bore scope inspection along with the Hyundai recommended ... read more

Yamaris R 

on BBB

2 months ago

Their customer service is horrible. I bought my 2022 Tucson back in April of 2022. When I bought the car I had several issues during purchase. The sales manager was just looking to make a sale not provide customer. Anyways fast forward to today. I took it for a battery replacement because my battery was bad. I spoke the previous day with a **** from service center and he told me that my battery was under warranty because it was under 3 years, so I was like okay Book me an appointment. So today I took it for my 11 oclock appo... read more

Alexis P 

on BBB

10 months ago

Spent 3 hours in the service department for an oil change. Got nothing done. I asked the service manager every 1hr about it and they never explained what was going on with my car. After 3 hrs. I asked them to give me my vehicle back because I had to go to work. They finally gave it back, as I was leaving, I checked the oil cap on top of the motor, and it was not in its place, and they didn't even do the oil change. ****** Maintenace rep. told me they were almost done with it the first time, then he never responded my texts, ... read more

Kris R 

on BBB

10 months ago

Liars, they will entertain you, they will waste your time (months) to avoid responsibility for their defective engines. Yes, another Hyundai shut down in the middle of a highway and had to be towed to Universal Hyundai, we waited over 3 months, going back and forth with the dealer and customer service, everyone avoiding accountability. Finally we got an answer Im sorry, theres nothing we can do. Really? 

Francisco M 

on BBB

a year ago

I had a lease with them that I wanted to buy in cash at the end of my lease. The lease holder said that I needed to go to them and get a ** to finish the transaction . The salesman, manager gave me the run around and at the end they told me that I will get the ** from them only if I will finance with them only or if not, that I will be charge a dealer fee for the work with is around $1,100.00. At the beginning of the lease I paid them a dealer fee and I of course, finance with them.They told me to go to another dealer and ge... read more

Tanja C 

on BBB

a year ago

This dealership sold me a 2 year old used car for practically the same price of a new one after they added all the unnecessary add-on's that they had told me was included in the original price. They said they couldn't get me into the new car because no bank would finance that amount and keep me in the monthly payment I wanted. However, by the time they tacked on all the add-on's (that would not have been included with a new car) the bank financed the new car price amount anyway, and at a higher monthly price that I wanted! T... read more

Mary B. 

on Birdeye

a year ago

I had what was supposed to be routine service on my car on Jan. 29. I am sure the service was cut short because of the nest that was found under the hood. After I got the car back the "change oil" message kept showing up and the tire pressure was low. I called the dealership service dept. to find out if all the services had been preformed. She forwarded my call someplace where the phone just rang and rang and then disconnected. I called again and had the same thing happen. The 3rd time I called I just asked for an appointmen... read more

Beth B 

on BBB

a year ago

My daughter’s 2016 Hyundai Veloster Shut down and had to be towed to Universal Hyundai. Her car sat there for an entire week before being looked at. When she purchased the car, she had a seven year warranty. When they finally diagnosed the car it totaled over $2000 but due to our warranty we had to pay $713. 30 days later her car shuts down again. Once again, they said it would take about a week that they had 15 cars ahead of her and now it has been nine days we just called them and they’re saying it could be another week be... read more

Vincent M 

on BBB

a year ago

I recently explored several automobile dealerships within the Orlando vicinity, enticed by their low advertised prices. However, upon visiting each dealership, I was met with disappointment due to their misleading tactics and pricing strategies. Fortunately, our journey led us to Universal Hyundai in Orange County, Florida, which stands head and shoulders above the rest. This dealership distinguishes itself by a remarkable degree. Every member of their team, from salespersons to staff, exudes a truly professional demeanor in... read more