United Road Services Inc.

Marc K. 

on BBB

5 years ago

***BEWARE***BEWARE***BEWARE***THEIR INSURANCE AND CLAIMS PROCESS IS A SCAM!! THEY HAVE 100K DEDUCTIBLE ON THEIR POLICY. THEY CAUSED A $15000 DAMAGE ENGINE DAMAGE TO MY RANGE ROVER. THEIR CLAIMS DEPARTMENT GAVE ME THE RUN AROUND SO WHEN I CALLED TO MAKE A CLAIM ON THEIR INSURANCE I WAS TOLD SORRY THIS DAMAGE IS BELOW THE DEDUCTIBLE AMOUNT SO I ASKED HOW MUCH IS THEIR DEDUCTIBLE AND THE LADY SAID $100K!!! SO UNLESS THEY CAUSE YOU DAMAGE OVER $100K YOU ARE UNDER THE MERCY OF THEIR SO-CALLED "CLAIMS DEPARTMENT"..... 

Christopher K. 

on BBB

7 years ago

60 days to pay, insurance GAP scam where they short carrier pay. They flood your email with desperate requests. I get 10 emails per day or more begging to move cars. Will not do business with them ever again. 

Syed 

on BBB

7 years ago

Paid for car shipment on 12/27/17. As of 1/10/18, the car was not even scheduled to be picked up. I was told by multiple sales reps that they were not handling my order and would transfer me to someone else. The last sales rep. said my car was guaranteed to be picked up yesterday. It wasn't. Now I am in the process of getting a cancellation refund. 

K. L. 

on BBB

8 years ago

Contracted Unite Road to transport a vehicle for our dealership. The vehicle showed up with a damaged roof that wasn't present upon pickup, the driver even signed for it without said damages. Working with United Road's claims department is as big a nightmare. The lady handling claims is stating that the driver is denying liability (that's why we provided documents stating otherwise with his autograph.) and that United Roads has 30 days to conduct an investigation. Meanwhile we have a vehicle we can't sell while we wait to fi... read more

Steve 

on BBB

8 years ago

United Road is not a trustworthy company. My Mustang was delivered damaged, at the wrong time, and delivered by a questionable driver. Not sure how United Road is still in business. Unfortunately, I didn't look into reviews of the company before deciding to use it. I never had a car delivered before and went with the car delivery service recommendation of the dealership that I purchased the car from, leading me to pay United Road. The car was delivered on 9/15/16, the damage was documented, United Road has been informed of t... read more

ReedT 

on BBB

9 years ago

I booked a car via Copart to be delivered. Someone contacted me almost immediately. I'm thinking to myself that I'll get my car within a week. Over a week goes buy and the car hasn't even been picked up. I called again, she said she would have to call me back. Next time (and I'm sure there will be a next time) I won't buy a car unless I am able to pick it up myself.