United Nissan Reno

Maribel S 

on BBB

9 months ago

The service center is somehow worse than the actual dealership. They have messed up an oil change three times now and each time they have no explanation. I'm starting to think that they do it on purpose so that any other servicing location tells you to go back to the dealership. There seems to be a negative pattern with their services. Beware 

J.M. .. 

on BBB

2 years ago

I bought a 2022 Nissan Frontier brand new in November 21. On my way home, I noticed my truck was running rough and my forward collision lights kept coming on and off and I had issues with other features, auto headlights, cruise control. I reached out to the dealership and they told me it was normal for it to come on, that didn't make since. So I finally brought it into them for it running rough and they said there's a issue with the intake manifold, so they replaced it and I still brought up the ******** lights and they said... read more

William J 

on BBB

2 years ago

United Nissan of Reno charged $420.00 labor for a 73 minute service. The stated rate is $150.00 per hour. They will not explain how they received this amount for 73 minutes of service. The service director will not return my call. I have called to attempt to talk to the general manager; however, was hung up on. 

Nataliya V. 

on BBB

2 years ago

We are from ****** and purchased new vehicle from this place, agreeing on a price. One month later, I still did not receive a registration or license plate. Then, I received call stating I have to pay another almost $600 to complete transfer. When contacting Nissan Reno, I was told that they did not know about all of the laws and regulations in ******. On a end, I would not recommend this place for any out of state purchases, as they are incompetent of knowledge the sales regulations for other states. If I could turn everyth... read more

Timothy H 

on BBB

3 years ago

If I could rate this a 0 out of 5 I would. Our grandson (20yr old) bought his Nissan Kicks (new) last year. At that time he bought for an extra cost, Gap insurance offered through Nissan. Well, he was hit by another driver and totaled the car in March of this year. Thankfully, he was able to walk away from the accident. Anyway, he started the Gap insurance process. He got another car from Nissan. Nissan said that $1500.00 from the Gap insurance could be used as a down payment on his next car. So, that is what he did. The Gap... read more

Ryan C 

on BBB

3 years ago

I scheduled a service for my Titan in March due to a noise I was experiencing, and an oil change. It was explained what was needed, which was brakes: pads & rotors, shock, struts, and a repair on the rear suspension, and tires. The ONLY service I declined was the tires. I had discussed this specifically with Keoni, I asked for all work needed and how much. He gave me a quote minus the tires, and I agreed. One, they held my truck for an additional day without communication. I ended up calling them the monday following that Fr... read more

Chris pero  .. 

on Superpages

9 years ago

Explained everything in my inspection and got a hold of my advisor for extra questions 

Dixie caskey .. 

on Superpages

9 years ago

Everyone was friendly and helpful. I enjoyed that very much. 

marialongfd 

on Superpages

9 years ago

Everyone was proficient and friendly. Though the wait was long, I still felt my car needs were meet.