United Nissan Reno

Ethel M 

on BBB

a month ago

March 28, 2025. I did not realize my son ended up paying $11,000 plus, until today. for a car he had to buy when the car he purchased in January of 2024 had so many problems had to wait over 2 weeks after purchasing to receive the car. There was every excuse, part coming tomorrow, no part, found another problem., etc.Three months later, April 2024, car light went on, took to Tires plus to see whats wrong. Turned out to be exact problem that was holding up the car in January, they pulled the part, we realized it was the same ... read more

Terry R 

on BBB

a month ago

I recently purchased a 2005 **** 500 from this location. In less than 25 miles driven and only 20 days owed the alternator and the battery went out. I Believe that the vehicle was not fully inspected before it was sold to me. They did not disclose that the car cold fail and misrepresented the car's condition. Now on top of this they want $1500 for repairs before the car can be released back to me. 

Alicia J 

on BBB

2 months ago

Horrible Experience, I was totally robbed by the service department.I was sick I am an senior lady who was sick on the day I took my car in to The Nissan Dealership in ****, so I am sure that made it easier on the service department to lie and cheat me out of as much money as possible They charged me fifty dollars to just pull into there driveway and called it a service charge then I told them I had my battery tested and just need a new battery then they charged my another fifty dollars to test my battery then they told me I... read more

Amanda H 

on BBB

2 months ago

Let us drive off of the lot TWICE without being financed. Then was treated poorly by the finance director **** when we returned the second unfinanced vehicle. They just recently gave us $400 of the $1000 we put down after I had left a review on ****** about the entire situation. Not okay. We want our full down payment back. The situation caused us an insane amount of stress. **** treated me like I was scum on his shoe. All we wanted was to get into a better vehicle and they screwed us twice. Never received the *** for either... read more

Maribel S 

on BBB

a year ago

The service center is somehow worse than the actual dealership. They have messed up an oil change three times now and each time they have no explanation. I'm starting to think that they do it on purpose so that any other servicing location tells you to go back to the dealership. There seems to be a negative pattern with their services. Beware 

J.M. .. 

on BBB

2 years ago

I bought a 2022 Nissan Frontier brand new in November 21. On my way home, I noticed my truck was running rough and my forward collision lights kept coming on and off and I had issues with other features, auto headlights, cruise control. I reached out to the dealership and they told me it was normal for it to come on, that didn't make since. So I finally brought it into them for it running rough and they said there's a issue with the intake manifold, so they replaced it and I still brought up the ******** lights and they said... read more

William J 

on BBB

2 years ago

United Nissan of Reno charged $420.00 labor for a 73 minute service. The stated rate is $150.00 per hour. They will not explain how they received this amount for 73 minutes of service. The service director will not return my call. I have called to attempt to talk to the general manager; however, was hung up on. 

Nataliya V. 

on BBB

3 years ago

We are from ****** and purchased new vehicle from this place, agreeing on a price. One month later, I still did not receive a registration or license plate. Then, I received call stating I have to pay another almost $600 to complete transfer. When contacting Nissan Reno, I was told that they did not know about all of the laws and regulations in ******. On a end, I would not recommend this place for any out of state purchases, as they are incompetent of knowledge the sales regulations for other states. If I could turn everyth... read more

Timothy H 

on BBB

4 years ago

If I could rate this a 0 out of 5 I would. Our grandson (20yr old) bought his Nissan Kicks (new) last year. At that time he bought for an extra cost, Gap insurance offered through Nissan. Well, he was hit by another driver and totaled the car in March of this year. Thankfully, he was able to walk away from the accident. Anyway, he started the Gap insurance process. He got another car from Nissan. Nissan said that $1500.00 from the Gap insurance could be used as a down payment on his next car. So, that is what he did. The Gap... read more