United Bank

toli kozhenevsky 

on Google

5 years ago

Very rude making every transaction more complicated and more difficult then any other bank I have ever dealt with. Account got transferred there automatically because Webster bank closed. Today is going to be last transaction at this bank. Going across the street to Berkshire Bank where banking is the way should be. 

honeyland farms 

on Google

6 years ago

Very rude behavior. Ask to withdraw funds and I was asked why you want cash why not a bank check or wire. I was told Its alot of paperwork that they have to do if you withdraw funds instead of a bank check. So I request that I can come back in up to 5 business days to withdraw some cash if amount is big and rest in bank check I was told for security purposes we dont tell which day we will have cash coz people will chase to rob us. God dammed it's my funds so let me decide how I want to withdrawal it and how I like to use it.... read more

Nick Syphers 

on Google

6 years ago

I was a customer of United Bank years ago before theu merged with Vernon bank (not positive on the name) and it was hands down the best bank i ever worked with. Afterwards, i had technical issues with the switch and left because i couldn't wait for them to fix it. 5 or so years later i decide to give them another chance, a decision i regret. Ive had a few issues, one being a log in issue another with a deposit. The issues themselves are not the problem, it was the rude and condescending attitude of the staff at the Agawam of... read more

A P 

on Google

7 years ago

I needed a money order for the first time ever in my life and when I tried at CVS their computers were down . United was across the street so I went over to see if I could get one there without having to drive across town. I wasn't aware United didn't offer this service to non bank customers . When I explained this to the teller she was very rude and condescending. A simple I'm sorry we dont offer that to non customers whould have been efficant . the Disdain i recieved when I said I was sorry when I looked it up on the websi... read more

Emma Frassica 

on Google

7 years ago

First question i asked when i called.. are you actually loaning SBA funds or just say you do. BC I don't want to play games. They don't want to lend money to local businesses and their commercial lending team provides horrible customer service. Never in my life has a bank been this unproductive and inefficient with a business loan. They literally waited until the day before my closing to pull my credit and tell me no on the deal - AND I GAVE UP A LOAN OFFER TO BRING THE ENTIRE PACKAGE TO THEM.. The deal was a startup but the... read more