Union Home Mortgage

Carolina R 

on BBB

a year ago

It has been a complete nightmare. I can say do not trust UHM. I have been lied to many times by the loan officer RC and then by team lead Audrey Z*******. RC said I would get a 1 time close on my construction loan he reassured me hundreds of times that once approved I didn’t have to worry about providing taxes or proof of income again. Construction delayed I get worried and call RC to let him know the situation. He said it was not a problem at all its a 1 time close we won’t ask for documents again. But I did have to pay 2K ... read more

Shawn T 

on BBB

a year ago

Criminals! After a breast cancer diagnosis during Covid I asked for a morgage dererment and was granted it. However, they kept calling and extending it, which I agreed since I was uanble to work in well over a year due to treatment. They continued to call and I was always granted an extension, which allowed me to catch up on medical bills. During this time, I would also inquire about when a payment was due. I never would get an answer. They had me file modificaitons twice, which they denied. They advised me to file with MIHA... read more

Jake M 

on BBB

a year ago

Absolutely horrendous service. The lady we worked with actually told us she didn't think we could afford what we were approved for therefore she wouldn't tell us. Now over a year after closing on our house and locking into a fixed rate mortgage this company wants to try an raise our rates by over $150 a month. Absolutely terrible company to work with and I wouldnt recommend them to my worst enemy. 

Henry H 

on BBB

a year ago

I asked for help consolidating my debt with a home equity loan. I had to keep after them asking if they would be servicing the loan as I steeped deeper into debt. I was given full assurance that would be the case repeatedly. Then fast forward, and they are sell the loan to a company I have never heard of. At the time I asked for the HELOC, my credit score was viable. Now after the dust has settle and my loan kicked to the curb. I don’t qualify for anything any longer. Thank UHM- for nothing. I wish I could leave no stars. RI... read more

Amy S 

on BBB

a year ago

I logged in online to see why my autopayment had not gone through yet and was told via chat that my loan was sold and "a goodbye letter had been mailed out." I was rattled. I called the new company and they seem equally awful. I asked about my monthly payment, which I like to pay on the 1st of the month, and they told me to "hold on to my funds" until they received the loan info from this company because they had nothing yet. So right now my loan is just floating in the ether and I can't make my payment until the 8th of the ... read more

Valorie W 

on BBB

a year ago

I would give zero stars if I could. My loan got sold to this company and it's been a nightmare. I had my home insurance switched mid year and so I had 2 insurnace payments paid out. I paid in advance to pay for my insurance and they took my money and wrote my escrow as a loss and increased my payments, Then the next year, they took 6 months to finally approve my new insurance declaration, so what they did during that time was they combined my two insurance payments from the previous year and said that was my new projection a... read more

Stephen G 

on BBB

a year ago

Full on lied to my face during refinance. Asked if they would be servicing the loan, and was given full assurance that would be the case. Skip forward and they are selling the loan to a company I have never heard of. Take anything they tell you during the process with a grain of salt and get it in writing, because they have no qualms about flat out lying to get you in the door. 

Lyn T 

on BBB

a year ago

I always give my check many weeks to get to them. They must not check their PO Box because even after giving my check over 20 days to get to them, they can't seem to send it through the bank until the day after it is due, thus charging me a late fee. I am not impressed. I guess I will have to find their physical address and start sending the check overnight so they will have to sign for it. 

William M 

on BBB

2 years ago

I would not suggest this company to anyone. Most especially anyone who is on a very tight budget or in any vulnerable situation. I have read many accounts of escrow problems and skyrocketing payments. This is what happened to me. One spouse was a month or two away from no debt and very good credit. Our loan officer said just get the mortgage. Put up with high payments for a year. Then we could refinance and get a lower payment and everything would be grand. Instead, the title company forgot to tell us about the PRE exemption... read more