Tyler S. on Yellow Pages
4 years ago
12/19/2015, 04:41 AM
I just want to get on here and warn people against the memberships. They deal with a pretty cut-throat membership company called Member Solutions, and (i think) the employees don't realize it. When i was being sold on a contract, I made the mistake of letting them verbally explain the contract to me (i know, i know) rather than studying it out. I asked a couple questions about scenarios in which i wouldnt be able to come anymore (moving, injury, loss of interest) and was generally assured that they were pretty easy to work with, and left with the impression that the contract was more of a formality, and the ILoveKickboxing staff would work with me if something came up. About 5 months in i had a work change, a wrist injury, and a move that put me too far away from the gym to make participation reasonable, (honestly, after 4 to 5 months of the same workout i was getting bored, too). This was the first time I really understood their relationship with Member Solutions. Instead of anyone really working with me from ILoveKickboxing (other than letting me "pause" my membership), i was just continually pushed to member solutions, in a rather cold "i dont have time for this" manner. This was the first time i realized that the contracts were fully sold to member solutions, and ILoveKickboxing had literally ZERO input on contract enforcement. I spent a few months on and off in email and telephone conversations with Member Solutions (on the run-around and being ignored in emails) and in the complaint process with the BBB. Nothing came of it. I was told i didnt move "far enough" from the gym (go figure- 25 mile radius) to get out of my contract and that i would be sent to collections if i didnt pay. After months, I was finally let out of my contract via email by Member Solutions, and then the next day was informed that they reinstated my contract. I told them they didnt have my permission to do that, but they told me it didnt matter. I didnt have the energy for legal battles, nor the know-how, so i buckled and have paid 7 months of unused membership, about $800. It was very frustrating. I wasnt going to get on here, because i liked some of the staff, but I dont want people experiencing what i experienced.
The coaching staff is fun and personable. Matt even tried to help me find someone to sell my contract to. It is also an extremely effective exercise regimen. I really enjoyed classes from Matt and Todd the most, felt welcomed and cared about by the staff. I dont want to speak ill of ILoveKickboxing, but its an easy business to fall into a bad scenario with, because they sell your contract to Member Solutions, and Member Solutions really has no reason to care about you. Be really careful, are you sure you will stay interested in kickboxing for a full year? Are you sure your work and living situation wont change in a way that makes participation unlikely?