Ulta Beauty

Kim 

on Google

2 months ago

Very bad customer experience. It’s my first time at Ulta and definitely first time at Ulta at Woburn. I was about to spend $400-500 at Ulta. But I was told at check out that I have to become their member in order to return stuff. And I was having the Moon Platium Pro Glow teeth whitening device with me which costs $129 and plus another set of 30 whitening strips. So I asked her how I know this device will work until I go home, unbox it and literally press the power button to see if it works. And if it doesn’t work, I can’t r... read more

Eduardo Cintron (Eddie) 

on Google

2 months ago

Customer service is a joke. Watched the women, who is apparently the only one that can help me with cologne, go on with an unnecessarily long personal story with another guest while getting her the wrong perfume, waiting waiting. They she goes to help me. I tell her exactly what I wanted. She had to look online to see if they had it, then I literally watch her go to the front desk where her person phone is and tells me she has to look to see where it is again just to laugh and text back people on her phone. Just to go back t... read more

Diane Ignacio 

on Google

3 months ago

I shopped there Saturday. I needed help finding eye and lip products. Kathy was awesome and so helpful. I found the products thanks to her. 

Peggy 

on Google

3 months ago

I gave 5 stars for Leah, one of the younger managers with long straight hair (there’s two Leah’s). I am a long time customer even before this Woburn location opened. I have interacted with Leah many times since this store opened. She is one of the best employees at this location. I have always found her to be very fair with customer requests, helpful, knowledgeable and professional. She always treats me with empathy and respect and will do right by the customer if a mistake was made by the store even when she was not to blam... read more