Ulta Beauty

JoAnne T. 

on BBB

4 years ago

Beware! Customer service is terrible. I placed an order on December 1st, 2020. The order consisted of items for my mother for a Christmas present and I also ordered Clinique for myself. On December 11th, I received an email from Ulta stating my return has been processed. The package was to be delivered by now as I received an email on December 3rd from Ulta that my items shipped. Confused, I called them to inquire what items had been returned as I never received the package. After being placed on hold several times, the cust... read more

Caitlin E. 

on BBB

4 years ago

I ordered a few items back on Black Friday and they still have not shipped. Mind you, I’ve ordered from other companies after Black Friday and received the orders within days so the amount of time it’s taking for this Ulta order concerned me. After waiting about 9 days, I decided to reach out to Ulta and see what was going on. I was told they were “not sure but my package had shipped!” When I would click on the link, it still shows processing. I asked for a refund and was told no. I was given no further assistance. I asked f... read more

Johnna B 

on BBB

4 years ago

I ordered on 11/26 and it still has not shipped. It just says “awaiting carrier pickup”. This is outrageous. I called and was able to get them to “reship” some items again (of course half my order is now “out of stock” and yet again my package is stuck “waiting on carrier pickup”. At this point I just want my money back but they said I have to wait 10 business days before I can request a refund. After this I am cutting up my Ulta credit card. Never ever again. 

lisa.dziedzic25@gmail.com 

on BBB

4 years ago

I would give them a zero if I could. The shipping practices are just atrocious! We have to wait 2 weeks after they have "shipped" my products before they will do anything? It takes at least a week for them to actually ship anything. I've shopped with ULTA for years as well as using the salon, no more. I only ordered on line because again they were out of my product in the stores. I will now be buying from companies who actually care about my business and can get things to me in a timely manner. Diamond no more! 

Lml21 

on BBB

4 years ago

I ordered something on 11/29. On 12/2, I got a notice that it shupped, and they gave me a tracking number with an estimated date of 12/6. It didn't arrive and the shipping never updated with the tracking number. I called and they said to give it 10 business days and to call *** because it was their fault. 12/11 is 10 business. I contacted them again asking how it was going to be here on 12/11 when it hasn't shipped. Now that are telling me that 10 business days is 12/15 because my order didn't complete until 12/2. I clearly ... read more

Jenn W 

on BBB

4 years ago

Horrific customer service. I placed an order on Black Friday and it's been marked as pending pick up since 11/28. It is now 12/10. Customer service continues to give me the run around saying they won't do anything until day 10 (which is tomorrow). I will never buy from them again. 

B.J. S 

on BBB

4 years ago

I placed an order Friday 11-20-2020 and still have NOT received my very expensive items!! I have spoken to ulta customer service which hasn't been very helpful a few times. I was advised I had to wait 10 "business days " before they could replace the order that was lost per tracking and in Florida (other side of the country). The original package was shipped out the same day as the order was placed Friday 11-20-2020, prior to 2 pm that day per tracking, but Ulta would not count this as day One (makes no sense to me). The ori... read more

Barb 

on BBB

4 years ago

This is the worst company to deal with. I moved last month and changed my address on the company website and placed an order, as soon as the order was placed I realized that they had my old address listed for shipment rather than my new one. I immediately called customer service & spoke to someone that told me “no problem I will put in a request to cancel the order because I have no way of changing the address”. I called back a few hours later because the order wasn’t canceled as I was told. I again spoke with someone and wa... read more

Charlene C 

on BBB

4 years ago

I went to the store because there were 2 free items coming to me for it being my birthday month. I told the cashier I had a coupon on my phone for these items. She said she didn't need it as it is in their system. Of course I didn't notice until after I got home and emptied my bag that my free items were not there. After waiting in a long line, I did not want to go back. I e mailed guest services who returned a blanket response that they forwarded my email to some other guest service area for review. That was on 12/6 and hav... read more