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Ulta Beauty
- Beauty
- Fremont, CA
About this business
Ulta Beauty is the United States' largest beauty retailer & premier destination for cosmetics, fragrance, body, skin & haircare products. Shop over 25,000 products from approximately 500 brands across all price points including Tarte, Redken, TULA, & Valentino. Plus, exclusives like Kylie Cosmetics, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers vegan, clean, cruelty-free products in sustainable packaging with brands committed to making a positive community impact. ... read more
Location details
43806 Pacific Commons Blvd, Fremont, CA, 94538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | Closed | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I placed an online order on November 6, within ten minutes of placing order I realized that the order was being delivered to the incorrect address. I called customer service to correct the shipping address or cancel the order. They told me that they did not have the capability to do either. They told me that the merchandise would be returned to them as undeliverable and that they would credit my account at that time. The merchandise was delivered to the wrong address on November 19 and left outside the door. I was told I wou... read more
Business response:
Hi Shirley, we're sorry to hear the disappointment. For the privacy and security of our guests, we're unable to modify the shipping address on your order, and cancellations are never guaranteed, as orders start being fulfilled as soon as you hit the 'submit' button. Please be sure to log into your account on ulta.com and click the "Address Book" tab to update your default address with us, and to make sure the correct address is the primary home shipping address. Also, when using a third party payment method such as PayPal or... read more
If I could leave zero stars I would! My experience was terrible and the customer service was extremely horrible and unprofessional. I initially bought over $100 worth of items online. They shipped and I received them it was fine. I opened my contour stick and realized that the color was a bit too dark for my complexion (I didn’t use it but just from the look of it I could tell) (it was the $40 Uoma contour stick). I decided to go to the store and they told me I could return and do a refund no issue. Well when they were retur... read more
Business response:
We wholeheartedly apologize for this experience, Tori, as we strive to make all of our beloved guests feel welcome. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
Can we give a less than one star rating??? This was the worst experience! Never again. I ordered a T3 curly iron on 10/21/2020 to be shipped to my home in Alaska. As many do in Alaska, I entered the delivery address to be my PO Box. There wasn't any flag about that this couldn't be done. On 10/22/2020, I received an email saying that my order had shipped -- UPS. Anyone in Alaska knows you can't use a PO Box with UPS. Delivery date indicated that I would receive it by 11/10/2020. I wasn't happy, but decided to tough it out. N... read more
Business response:
Hi Georgianna. This isn't what we like to hear. We would like to connect with you further on this call experience. Please reach out to us either via Facebook Messenger, Twitter Direct Message, or gethelp@ulta.com so that we can discuss this further.
False Advertising and Bad Customer Service. Read Why: Sadly, I no longer trust to do business with Ulta and neither should you. Here’s why: I purchased this OPI hand mask that was clearly a 6 count/pack, but Ulta only sent me 1... The quantity of 6 was clearly stated in the product description, advertised product quantity, product photo, even my order packing slip! See attached photos for evidentiary support. Furthermore, the item was on sale from nearly $60 to $14… Another clear indication that this product is a 6-pack. Eve... read more
Business response:
Hi Bianca. We are sorry to hear that this is how you feel about your Ulta experience. We would be happy to look into the matter further for you on one of our guest service platforms. Feel free to reach out with your order number either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Ulta has a serious problem with the company they are using for package deliveries. I have placed three orders. NONE were delivered, but they show as 'delivered'. have a problem with the company you are using to deliver packages/order. Customer service re shipped order. I tracked this order daily to make sure I would know when it was delivered. The order showed delivered but it was not. I have a camera on my front door to see every person and every delivery that comes to my door. I work from home so I catch every package that... read more
Business response:
Thank you for sharing your experiences, Diane. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.3 star rating with 675 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
Need help? Contact us.
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