Ulta Beauty

Amanda N 

on BBB

4 years ago

I placed an order at the beginning of the month. I never received the item. Every customer service agent told me to wait the 10 business days. It is now past the 10 business days and they still won't do anything about it. They claim delays as early as December 6th, but my order was placed before that, so that legally does not apply to my order. This is FRAUD, and I have reported this company to the Federal Trade Commission for fraud. They claimed my item was shipped, yet the carrier never received it. The tracking has said "... read more

Amanda N 

on BBB

4 years ago

I placed an order almost a month ago. I never received the item. Every customer service agent told me to wait the 10 business days. It is now past the 10 business days and they still won't do anything about it. They claim delays as early as December 6th, but my order was placed before that, so that legally does not apply to my order. This is FRAUD, and I have reported this company to the Federal Trade Commission for fraud. They claimed my item was shipped, yet the carrier never received it. The tracking has said "awaiting ca... read more

JULIA E 

on BBB

4 years ago

I scheduled for my hair to be colored with multiple colors for today. When I got there I was greeted and informed that my stylist was waiting for me. She asked me to have a seat, but before I sat down I wanted to show her what type of look I was going for, and if she could do it. She paused, and started to sound negative about my choice then informed me that they do not have the colors I needed. All they had was Hot Pink, Lavender Purple, Green a bunch of colors I could not wear. Then when I showed her a backup look I wanted... read more

Erin B 

on BBB

4 years ago

I'm beyond upset. I've called Ulta five times now regarding my order. When I track it, it says delivered to a city that I do not live in. When I check and call I have the correct address on file. Clearly, this was a mistake on their part or on UPS's. However, I am getting the run around with Ulta as far as having this reshipped to me despite the fault not being mine. So an order that I placed over 15 days ago I have yet to receive and don't see receiving it any time in the future. This company is crap in my book. 

Michaela W 

on BBB

4 years ago

I made two separate orders from Ulta on 11/ 28. On 12/3, I received an email saying that they were delivered and whenever I got back from work, my packages were not there. I checked the tracking with Laser Ship to see if there was any indication on where they left it; it stated that it was left “by the front door.” I live in a gated community and there is a keypad you must use to get inside. With it saying that it was left out by the front door IMMEDIATELY made me believe that someone stole my packages. I contacted Ulta’s Cu... read more

Tammi Y 

on BBB

4 years ago

placed an order for nearly 100.00 first of Dec. On Dec. 6 I see a notification that my package was awaiting pickup. It is Dec 16. I still have not received my order, which subsequently was split in to two different packages by Ulta for some reason. ULTA was quick to process my payment but has literally been unavailable to me reaching out to question where my order is. I happen to have a Diamond status which tells just how much I have purchased in this past year. But that status means absolutely nothing as far as Diamond Cust... read more

Jennifer V 

on BBB

4 years ago

So, I’m a Canadian and accumulated $250 in ulta points that I was planning to spend in 2020. Because of the border shut down, I can’t go and spend them. I can’t purchase online because you have to have an American credit card to pay for the tax. They are going to expire in January 2021. I have begged ulta for a compassionate extension due to the border situation, but no go. They just re-explain their policy which means I will lose my points. I think they are being mean to their Canadian customers. I’m not going to make speci... read more

Shawnna R 

on BBB

4 years ago

I placed an order on 11/24 with Ulta and I emailed on 12/9 since my order has not arrived. When I originally asked about my order, I was given a generic answer telling me that after 10 business days they would look into the missing order. If the customer service person resonding would have looked at my question and order before just sending out the boxed response, she would have seen that as we were talking the order was already 12 business days late. I was then asked if I wanted my items reshiped or credited. These were Chr... read more

Alyssa M 

on BBB

4 years ago

I placed an online order on 11/30/20. My order contained Christmas gifts for my daughters. As of 12/14/20, my order has not yet been shipped. I contacted customer service on Saturday 12/12/20 regarding my concerns related to my order shipment. I was told if I did not receive my order by Monday (today), to contact customer service. I again checked my order tracking info today (12/14), and the package has not yet been received by UPS and has not yet begun the shipping process. I called customer service today, was told I could ... read more