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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Like literally everyone, they have horrible customer service. They use a shipping company that is notorious for not delivering packages and then Ulta refuses to do anything about it. I had an order that was marked delivered and reached out to Ulta immediately because it wasnt, they told me to follow up after the weekend and I did on Monday through chat, was told they would escalate my order for internal review and then reship, I call a few days later to be told they have proof of delivery so there is nothing they can do. I a... read more
Business response:
Hi *********, we sincerely apologize that you have not received confirmation about your reshipped order. We have reviewed your previous contacts with our ***** Services teams and see that your order was reshipped to you on 9/26/23 along with a $15 e-gift card for the gift with purchase that could not be resent. We will follow up with you via email to ensure that you received all the correct information with your new order. Thank you for sharing your honest experience with our ***** Services team as we are always looking to i... read more
Like literally everyone, they have horrible customer service. They use a shipping company that is notorious for not delivering packages and then Ulta refuses to do anything about it. I had an order that was marked delivered and reached out to Ulta immediately because it wasnt, they told me to follow up after the weekend and I did on Monday through chat, was told they would escalate my order for internal review and then reship, I call a few days later to be told they have proof of delivery so there is nothing they can do. I a... read more
Business response:
Hi *********, we sincerely apologize that you have not received confirmation about your reshipped order. We have reviewed your previous contacts with our ***** Services teams and see that your order was reshipped to you on 9/26/23 along with a $15 e-gift card for the gift with purchase that could not be resent. We will follow up with you via email to ensure that you received all the correct information with your new order. Thank you for sharing your honest experience with our ***** Services team as we are always looking to i... read more
Like literally everyone, they have horrible customer service. They use a shipping company that is notorious for not delivering packages and then Ulta refuses to do anything about it. I had an order that was marked delivered and reached out to Ulta immediately because it wasnt, they told me to follow up after the weekend and I did on Monday through chat, was told they would escalate my order for internal review and then reship, I call a few days later to be told they have proof of delivery so there is nothing they can do. I a... read more
Business response:
Hi *********, we sincerely apologize that you have not received confirmation about your reshipped order. We have reviewed your previous contacts with our ***** Services teams and see that your order was reshipped to you on 9/26/23 along with a $15 e-gift card for the gift with purchase that could not be resent. We will follow up with you via email to ensure that you received all the correct information with your new order. Thank you for sharing your honest experience with our ***** Services team as we are always looking to i... read more
Like literally everyone, they have horrible customer service. They use a shipping company that is notorious for not delivering packages and then Ulta refuses to do anything about it. I had an order that was marked delivered and reached out to Ulta immediately because it wasnt, they told me to follow up after the weekend and I did on Monday through chat, was told they would escalate my order for internal review and then reship, I call a few days later to be told they have proof of delivery so there is nothing they can do. I a... read more
Business response:
Hi *********, we sincerely apologize that you have not received confirmation about your reshipped order. We have reviewed your previous contacts with our ***** Services teams and see that your order was reshipped to you on 9/26/23 along with a $15 e-gift card for the gift with purchase that could not be resent. We will follow up with you via email to ensure that you received all the correct information with your new order. Thank you for sharing your honest experience with our ***** Services team as we are always looking to i... read more
Like literally everyone, they have horrible customer service. They use a shipping company that is notorious for not delivering packages and then Ulta refuses to do anything about it. I had an order that was marked delivered and reached out to Ulta immediately because it wasnt, they told me to follow up after the weekend and I did on Monday through chat, was told they would escalate my order for internal review and then reship, I call a few days later to be told they have proof of delivery so there is nothing they can do. I a... read more
Business response:
Hi *********, we sincerely apologize that you have not received confirmation about your reshipped order. We have reviewed your previous contacts with our ***** Services teams and see that your order was reshipped to you on 9/26/23 along with a $15 e-gift card for the gift with purchase that could not be resent. We will follow up with you via email to ensure that you received all the correct information with your new order. Thank you for sharing your honest experience with our ***** Services team as we are always looking to i... read more
Like literally everyone, they have horrible customer service. They use a shipping company that is notorious for not delivering packages and then Ulta refuses to do anything about it. I had an order that was marked delivered and reached out to Ulta immediately because it wasnt, they told me to follow up after the weekend and I did on Monday through chat, was told they would escalate my order for internal review and then reship, I call a few days later to be told they have proof of delivery so there is nothing they can do. I a... read more
Business response:
Hi *********, we sincerely apologize that you have not received confirmation about your reshipped order. We have reviewed your previous contacts with our ***** Services teams and see that your order was reshipped to you on 9/26/23 along with a $15 e-gift card for the gift with purchase that could not be resent. We will follow up with you via email to ensure that you received all the correct information with your new order. Thank you for sharing your honest experience with our ***** Services team as we are always looking to i... read more
Like literally everyone, they have horrible customer service. They use a shipping company that is notorious for not delivering packages and then Ulta refuses to do anything about it. I had an order that was marked delivered and reached out to Ulta immediately because it wasnt, they told me to follow up after the weekend and I did on Monday through chat, was told they would escalate my order for internal review and then reship, I call a few days later to be told they have proof of delivery so there is nothing they can do. I a... read more
Business response:
Hi *********, we sincerely apologize that you have not received confirmation about your reshipped order. We have reviewed your previous contacts with our ***** Services teams and see that your order was reshipped to you on 9/26/23 along with a $15 e-gift card for the gift with purchase that could not be resent. We will follow up with you via email to ensure that you received all the correct information with your new order. Thank you for sharing your honest experience with our ***** Services team as we are always looking to i... read more
Like literally everyone, they have horrible customer service. They use a shipping company that is notorious for not delivering packages and then Ulta refuses to do anything about it. I had an order that was marked delivered and reached out to Ulta immediately because it wasnt, they told me to follow up after the weekend and I did on Monday through chat, was told they would escalate my order for internal review and then reship, I call a few days later to be told they have proof of delivery so there is nothing they can do. I a... read more
Business response:
Hi *********, we sincerely apologize that you have not received confirmation about your reshipped order. We have reviewed your previous contacts with our ***** Services teams and see that your order was reshipped to you on 9/26/23 along with a $15 e-gift card for the gift with purchase that could not be resent. We will follow up with you via email to ensure that you received all the correct information with your new order. Thank you for sharing your honest experience with our ***** Services team as we are always looking to i... read more
Like literally everyone, they have horrible customer service. They use a shipping company that is notorious for not delivering packages and then Ulta refuses to do anything about it. I had an order that was marked delivered and reached out to Ulta immediately because it wasnt, they told me to follow up after the weekend and I did on Monday through chat, was told they would escalate my order for internal review and then reship, I call a few days later to be told they have proof of delivery so there is nothing they can do. I a... read more
Business response:
Hi *********, we sincerely apologize that you have not received confirmation about your reshipped order. We have reviewed your previous contacts with our ***** Services teams and see that your order was reshipped to you on 9/26/23 along with a $15 e-gift card for the gift with purchase that could not be resent. We will follow up with you via email to ensure that you received all the correct information with your new order. Thank you for sharing your honest experience with our ***** Services team as we are always looking to i... read more
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,455 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 10:00 a.m.
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