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Ulta Beauty
- Beauty
- Wauwatosa, WI
About this business
Location details
11500 W Burleigh St Spc C, Wauwatosa, WI, 53222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
I ordered the holiday Advent box from Ulta. I realized that I had sent it to my daughter and not my home address. I saw my mistake when I got the email saying hi to my daughter. I immediately called Ulta and asked for a change of address for the time. My email said it was sent in one hour time frame. I was told they could not change the address. I asked to cancel. I was told they have a one hour policy to cancel. I called my credit card company and they said I can dispute as soon as it posts to my account. So ***************... read more
Business response:
Hi *****, we appreciate you for sharing your recent ordering experience and we understand how this would be frustrating. After partnering with our warehouse, we were unable to cancel it as your order had already been processed. We truly apologize for any inconvenience this may have caused. To avoid any future confusion, we ask that you visit Ulta.com to update your ****************** address prior to placing your next order! To change your shipping address, you simply need to log into your account on Ulta.com, and use the ed... read more
Horrible customer service. I placed an order for pickup still wasnt fulfilled by 2 hrs went in store before they closed because I needed the products for the next morning and I tried to cancel the online order in store. They associate said she couldnt cancel the order I had to call customer service I did so took a whole day for them to contact me back and then the customer service rep says they cant cancel the order because its ready for pick up so I have to go in store. I also couldnt use the coupon so I ended up paying mor... read more
Business response:
Hi *****, we're truly sorry for any inconvenience this may have caused, we would be frustrated too in this situation. We do apologize as we are unable to cancel pickup orders once they have been processed and ready to pick up. The good news is, after 5 days if your order does not get picked up, the pending charge will be removed and you will not be charged. We have gone ahead and emailed you a new coupon that you can use towards your next purchase. We appreciate you for sharing your feedback as it allows us to improve our gu... read more
Horrible customer service. I placed an order for pickup still wasnt fulfilled by 2 hrs went in store before they closed because I needed the products for the next morning and I tried to cancel the online order in store. They associate said she couldnt cancel the order I had to call customer service I did so took a whole day for them to contact me back and then the customer service rep says they cant cancel the order because its ready for pick up so I have to go in store. I also couldnt use the coupon so I ended up paying mor... read more
Business response:
Hi *****, we're truly sorry for any inconvenience this may have caused, we would be frustrated too in this situation. We do apologize as we are unable to cancel pickup orders once they have been processed and ready to pick up. The good news is, after 5 days if your order does not get picked up, the pending charge will be removed and you will not be charged. We have gone ahead and emailed you a new coupon that you can use towards your next purchase. We appreciate you for sharing your feedback as it allows us to improve our gu... read more
Horrible customer service. I placed an order for pickup still wasnt fulfilled by 2 hrs went in store before they closed because I needed the products for the next morning and I tried to cancel the online order in store. They associate said she couldnt cancel the order I had to call customer service I did so took a whole day for them to contact me back and then the customer service rep says they cant cancel the order because its ready for pick up so I have to go in store. I also couldnt use the coupon so I ended up paying mor... read more
Business response:
Hi *****, we're truly sorry for any inconvenience this may have caused, we would be frustrated too in this situation. We do apologize as we are unable to cancel pickup orders once they have been processed and ready to pick up. The good news is, after 5 days if your order does not get picked up, the pending charge will be removed and you will not be charged. We have gone ahead and emailed you a new coupon that you can use towards your next purchase. We appreciate you for sharing your feedback as it allows us to improve our gu... read more
I ordered the holiday Advent box from Ulta. I realized that I had sent it to my daughter and not my home address. I saw my mistake when I got the email saying hi to my daughter. I immediately called Ulta and asked for a change of address for the time. My email said it was sent in one hour time frame. I was told they could not change the address. I asked to cancel. I was told they have a one hour policy to cancel. I called my credit card company and they said I can dispute as soon as it posts to my account. So ***************... read more
Business response:
Hi *****, we appreciate you for sharing your recent ordering experience and we understand how this would be frustrating. After partnering with our warehouse, we were unable to cancel it as your order had already been processed. We truly apologize for any inconvenience this may have caused. To avoid any future confusion, we ask that you visit Ulta.com to update your ****************** address prior to placing your next order! To change your shipping address, you simply need to log into your account on Ulta.com, and use the ed... read more
Horrible customer service. I placed an order for pickup still wasnt fulfilled by 2 hrs went in store before they closed because I needed the products for the next morning and I tried to cancel the online order in store. They associate said she couldnt cancel the order I had to call customer service I did so took a whole day for them to contact me back and then the customer service rep says they cant cancel the order because its ready for pick up so I have to go in store. I also couldnt use the coupon so I ended up paying mor... read more
Business response:
Hi *****, we're truly sorry for any inconvenience this may have caused, we would be frustrated too in this situation. We do apologize as we are unable to cancel pickup orders once they have been processed and ready to pick up. The good news is, after 5 days if your order does not get picked up, the pending charge will be removed and you will not be charged. We have gone ahead and emailed you a new coupon that you can use towards your next purchase. We appreciate you for sharing your feedback as it allows us to improve our gu... read more
I ordered the holiday Advent box from Ulta. I realized that I had sent it to my daughter and not my home address. I saw my mistake when I got the email saying hi to my daughter. I immediately called Ulta and asked for a change of address for the time. My email said it was sent in one hour time frame. I was told they could not change the address. I asked to cancel. I was told they have a one hour policy to cancel. I called my credit card company and they said I can dispute as soon as it posts to my account. So ***************... read more
Business response:
Hi *****, we appreciate you for sharing your recent ordering experience and we understand how this would be frustrating. After partnering with our warehouse, we were unable to cancel it as your order had already been processed. We truly apologize for any inconvenience this may have caused. To avoid any future confusion, we ask that you visit Ulta.com to update your ****************** address prior to placing your next order! To change your shipping address, you simply need to log into your account on Ulta.com, and use the ed... read more
Like literally everyone, they have horrible customer service. They use a shipping company that is notorious for not delivering packages and then Ulta refuses to do anything about it. I had an order that was marked delivered and reached out to Ulta immediately because it wasnt, they told me to follow up after the weekend and I did on Monday through chat, was told they would escalate my order for internal review and then reship, I call a few days later to be told they have proof of delivery so there is nothing they can do. I a... read more
Business response:
Hi *********, we sincerely apologize that you have not received confirmation about your reshipped order. We have reviewed your previous contacts with our ***** Services teams and see that your order was reshipped to you on 9/26/23 along with a $15 e-gift card for the gift with purchase that could not be resent. We will follow up with you via email to ensure that you received all the correct information with your new order. Thank you for sharing your honest experience with our ***** Services team as we are always looking to i... read more
Like literally everyone, they have horrible customer service. They use a shipping company that is notorious for not delivering packages and then Ulta refuses to do anything about it. I had an order that was marked delivered and reached out to Ulta immediately because it wasnt, they told me to follow up after the weekend and I did on Monday through chat, was told they would escalate my order for internal review and then reship, I call a few days later to be told they have proof of delivery so there is nothing they can do. I a... read more
Business response:
Hi *********, we sincerely apologize that you have not received confirmation about your reshipped order. We have reviewed your previous contacts with our ***** Services teams and see that your order was reshipped to you on 9/26/23 along with a $15 e-gift card for the gift with purchase that could not be resent. We will follow up with you via email to ensure that you received all the correct information with your new order. Thank you for sharing your honest experience with our ***** Services team as we are always looking to i... read more
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.5 star rating with 1,455 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open tomorrow at 10:00 a.m.
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