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Ulta Beauty
- Beauty
- Moscow, ID
About this business
Location details
1730 Pullman Rd, Moscow, ID, 83843, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
I would make it a zero. Got an Ulta Credit card I use it and when I do I pay it off on time all in full all at once usually not even a week later because I build my credit that way. But it seems like every other time I go to use the card it shut off or suspended because they want to reverify security info like have me email my dl, ss card, and a copy of a bill or bank statement with my address. I have never had to go through anyhassle like this with any other cards. When you call for help and support the call center staff is... read more
Business response:
Hi ******, we are sad to hear that you had a negative experience while using your Ultamate Rewards Credit Card. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We will follow up with your concern via email, and hope your next experience at Ulta Beauty will be a positive one!
*not the store but the customer service*The worst experience in customer service EVER. My account was hacked completely ( they changed my email, name, everything). Luckily, I got my receipts emailed and had my member number. We were able to confirm my account was completely hacked. I asked about my $250 dollars in points and was brushed off, saying they were going to escalate the matter and that someone would call me back in 48 hours. Never got the call. Over a week later, I called them and tried asking what was going on. Th... read more
Business response:
Hi ******, we appreciate you for sharing your experience with us. We share your concern and we understand how upsetting this would be. Please know we take these situations very seriously and we can confirm the issue you're experiencing accessing your account has been escalated to the appropriate team. A member of our team will be following up with you as soon as we have confirmation your account has been fully restored and you will be able to reset your password. We appreciate your patience and understanding.
Hi my name is *****. Although the products I paid for were not delivered, the system shows them as delivered. My husband and I called customer service many times. But the problem was never solved. My husband is tired of helping. My English is not enough to talk to customer service!!!! $45 is not a small amount of money. Please, please solve the problem. If the problem is not solved, I will report you to the authorities.
Business response:
We can see how upsetting it could be to not receive your order, *****. We will follow up with you via your email to resolve this issue. Have a great rest of the day.
Hi my name is *****. Although the products I paid for were not delivered, the system shows them as delivered. My husband and I called customer service many times. But the problem was never solved. My husband is tired of helping. My English is not enough to talk to customer service!!!! $45 is not a small amount of money. Please, please solve the problem. If the problem is not solved, I will report you to the authorities.
Business response:
We can see how upsetting it could be to not receive your order, *****. We will follow up with you via your email to resolve this issue. Have a great rest of the day.
*not the store but the customer service*The worst experience in customer service EVER. My account was hacked completely ( they changed my email, name, everything). Luckily, I got my receipts emailed and had my member number. We were able to confirm my account was completely hacked. I asked about my $250 dollars in points and was brushed off, saying they were going to escalate the matter and that someone would call me back in 48 hours. Never got the call. Over a week later, I called them and tried asking what was going on. Th... read more
Business response:
Hi ******, we appreciate you for sharing your experience with us. We share your concern and we understand how upsetting this would be. Please know we take these situations very seriously and we can confirm the issue you're experiencing accessing your account has been escalated to the appropriate team. A member of our team will be following up with you as soon as we have confirmation your account has been fully restored and you will be able to reset your password. We appreciate your patience and understanding.
*not the store but the customer service*The worst experience in customer service EVER. My account was hacked completely ( they changed my email, name, everything). Luckily, I got my receipts emailed and had my member number. We were able to confirm my account was completely hacked. I asked about my $250 dollars in points and was brushed off, saying they were going to escalate the matter and that someone would call me back in 48 hours. Never got the call. Over a week later, I called them and tried asking what was going on. Th... read more
Business response:
Hi ******, we appreciate you for sharing your experience with us. We share your concern and we understand how upsetting this would be. Please know we take these situations very seriously and we can confirm the issue you're experiencing accessing your account has been escalated to the appropriate team. A member of our team will be following up with you as soon as we have confirmation your account has been fully restored and you will be able to reset your password. We appreciate your patience and understanding.
Hi my name is *****. Although the products I paid for were not delivered, the system shows them as delivered. My husband and I called customer service many times. But the problem was never solved. My husband is tired of helping. My English is not enough to talk to customer service!!!! $45 is not a small amount of money. Please, please solve the problem. If the problem is not solved, I will report you to the authorities.
Business response:
We can see how upsetting it could be to not receive your order, *****. We will follow up with you via your email to resolve this issue. Have a great rest of the day.
Hi my name is *****. Although the products I paid for were not delivered, the system shows them as delivered. My husband and I called customer service many times. But the problem was never solved. My husband is tired of helping. My English is not enough to talk to customer service!!!! $45 is not a small amount of money. Please, please solve the problem. If the problem is not solved, I will report you to the authorities.
Business response:
We can see how upsetting it could be to not receive your order, *****. We will follow up with you via your email to resolve this issue. Have a great rest of the day.
*not the store but the customer service*The worst experience in customer service EVER. My account was hacked completely ( they changed my email, name, everything). Luckily, I got my receipts emailed and had my member number. We were able to confirm my account was completely hacked. I asked about my $250 dollars in points and was brushed off, saying they were going to escalate the matter and that someone would call me back in 48 hours. Never got the call. Over a week later, I called them and tried asking what was going on. Th... read more
Business response:
Hi ******, we appreciate you for sharing your experience with us. We share your concern and we understand how upsetting this would be. Please know we take these situations very seriously and we can confirm the issue you're experiencing accessing your account has been escalated to the appropriate team. A member of our team will be following up with you as soon as we have confirmation your account has been fully restored and you will be able to reset your password. We appreciate your patience and understanding.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2 star rating with 578 reviews.
When is Ulta Beauty open?
Ulta Beauty is open now. It will close at 8:00 p.m.
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