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Ulta Beauty
- Beauty
- Bellingham, WA
About this business
Ulta Beauty is the US' largest beauty retailer for cosmetics, fragrance, body, skin & hair care products. Shop over 25,000 products from 500 brands including Tarte, Fenty, Redken, TULA, & CHANEL. Plus, exclusives like Kylie Cosmetics, Olaplex, Colourpop, PATTERN, florence by mills, Juvia's Place & Ulta Beauty Collection. Conscious Beauty at Ulta Beauty offers choices in products that range across vegan, clean ingredient, cruelty-free, sustainable packaging, and making a positive community impact. The Salon at Ulta Beauty off... read more
Location details
1 Bellis Fair Pkwy, Bellingham, WA, 98226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 8:00 p.m. | |
| Tue | 11:00 a.m. to 8:00 p.m. | |
| Wed | 11:00 a.m. to 8:00 p.m. | |
| Thu | 11:00 a.m. to 8:00 p.m. | |
| Fri | 11:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 8:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
Package was sent to wrong address. When I contacted Ulta, their response was too bad for me. Scam business.
Business response:
We're truly sorry to hear that your order ended up sent to the wrong address, Kimberly, and we sincerely apologize for any disappointment or frustration. Because we begin processing orders immediately after you confirm the information and select PLACE ORDER, we're unable to modify or cancel orders, as shared publicly in our online shipping policy. We highly recommend updating your account information so your new address is on record, and be sure to always double-check your info before clicking PLACE ORDER. We appreciate you ... read more
have been a ******** Member at Ulta for years. I am willing to pay premium prices because I know the customer service has always been on point. Over the last year, my orders have arrived atrocious. I understand ***** was a real thing, but the service level to rectify the issue should be top notch.In the past year, I have received product exploded in the box, another with a cracked dropper, another item missing from my order, and multiple free gifts with empty tubes and no product (Read: expired).Today, I received an order fo... read more
Business response:
We always want our guests to feel valued and appreciated in our store and strive to provide the best service possible. We are so sorry to hear this about your recent conversation with us. We truly value your feedback and invite you to reach out to us at your earliest convenience either via Facebook Messenger, Instagram Messages, or Twitter Direct Messenger regarding your experience if you have any additional concerns.
i am not going to purchase anything from them again! It is my daughter-in-law's favorite store so I usually make at least one purchase a year for a gift for her. *** *******! I had trouble placing an order because their coupon code would not work. After giving me two more codes that did not work, they would not give me anymore and somewhat dismissed me. i asked are you going to give me another code. She said I already gave you two. I told her I would not place my order nor buy again from them. NO response. Obviously my busin... read more
Business response:
We're truly sorry to hear this, Erica, as we always want our guests to feel appreciated and valued no matter how they choose to shop with us. We're thankful for your honesty as it allows us to improve and create better shopping experiences for you. We hope we'll be able to delight you in the future, and if you ever need help with anything else, please contact our Guest Services team by calling 1-866-983-8582, emailing gethelp@ulta.com, or messaging us on Facebook, Instagram, or Twitter.
Beware of signing up for a Rewards account with this company. I unfortunately did sign up for one. I started getting bombarded with multiple email daily, despite not opting into emails. When I tried to unsubscribe, it forced me to sign into my account, which then said I was not subscribed for emails. When I then called customer service, the automated lime asked for all sorts of information I had not previously given them, including my social security number. When I finally reached a customer service representative and gave h... read more
Business response:
We're truly sorry to hear this, Elle, as we never want our guests to feel obligated to receive emails and marketing from us. We appreciate your honest feedback, as it allows us to improve and create better shopping experiences for our guests. If you ever need help with anything else, please don't hesitate to contact our Guest Services team by calling 1-866-983-8582, emailing gethelp@ulta.com, or messaging us on Facebook, Instagram, or Twitter.
ZERO STARS 06/20/2021 This order was made online on June 6. Every time we call they say, “Your order shows delivered. It should be there tomorrow. If it does not arrive please give us a call.” This is unacceptable. They are stating since the package shows as delivered they cannot [WILL NOT] provide a refund. The wait period according to them and nowhere on their website has changed from 8 days to 12 days and increases with every call. We have been disconnected three time and refused access to a supervisor. All this over a $2... read more
Business response:
We sincerely apologize for any frustration or confusion, Alexandra. Please know our teams are looking into your order, and they'll update you via email when they have additional details. We appreciate your patience as we continue to investigate, and we'll try and have a resolution as soon as we can!
I put in my order and payed using ***** Pay My billing address Was correct My shipping address was an old address When I recognized it was the wrong shipping address I immediately called Ulta customer service And was told that she could put in a ******* to cancel my Order but it wasnt guaranteed.I was also told this was human error and I should have looked.Who trains theses people I didnt even want a cancel I just wanted the address modified. I got nothing but attitude and horrid customer service.Im a ******* and they lost m... read more
Business response:
Thank you for reaching out and sharing your experience, Tiana. To serve all of our guests better, ULTA.com will begin to process your order immediately after you click the SUBMIT ORDER button. Because our system processes orders immediately, we are unable to change or cancel an order once it is submitted. Your feedback will be shared for possible future changes.
I've been a loyal customer for years. But never again. I finally reached 2000 points in my ulta account which is worth $128.00. I made an online purchase and it only allowed me to redeem $86.00 which I thought fine. I know I will be back, I'll just save the remaining $39 for next time. Well I couldn't because I only had $3.00. There is no indication that if you have $128.00 points and spend $86.00 that you lose value in your points and its best to spend it all at the same time. I tried to resolve the issue for a long time an... read more
Business response:
Thank you for reaching out, Hannah, and we sincerely apologize for any frustration or confusion! Our Ultamate Rewards Program allows our members to earn points with each purchase they make, similar to a rewards program for a credit card that gives you a certain percent of your money back with each charge. In this way, your rewards balance isn't a direct conversion to currency, but more like an in-store cash back reward for each purchase you make. As a result, when you redeemed 1,950 points with 2,100 points in your account, ... read more
Terrible!!!! I will never shop here again. I purchased some things online and the items I received were defective and of used, poor quality. Even the packaging was weird and old. ****. I spend money and you give me poor quality products that look damaged or used? What kind of business does this??? Is this legit to your customers? Money doesn't come easy in a tough economy. I deserve a brand new good quality product that I pay full price for. I want to return all this!! It's wasting my time. I hope ***** else has to go throug... read more
Business response:
We're sorry to hear that the items you received in your package were used and defective. Please know that our policy clearly outlines procedures on cataloging and properly disposing any product that is used. We invite you to return these products to your local Ulta Beauty to receive a refund or exchange for new ones. We hope your next experience will be a positive one.
Extremely disappointing when purchasing products online. The processing + shipping time take over a week, even when paying additional for expedited shipping. Reaching out to the online help center will only result in a condescending response along with shopping directions that are not clearly labeled when checking out. This is a direct indication as to how they value their customers; they simply care only to profit off your purchases without having a single concern of the lengthy delivery turnaround. *** experienced nothing ... read more
Business response:
We're sorry to hear that you were disappointed by your experience with us, Isabela. We're happy to clarify this for you. Our expedited shipping time frame is between 3-4 business days. To learn more about our shipping policy, please see this link: ulta.com/returns. We appreciate your feedback, and we will be sharing this with our internal teams.
Frequently asked questions about Ulta Beauty
How is Ulta Beauty rated?
Ulta Beauty has a 2.8 star rating with 963 reviews.
When is Ulta Beauty open?
Ulta Beauty is closed now. It will open at 11:00 a.m.
Need help? Contact us.
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