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UCSF Wayne and Gladys Valley Center for Vision
- Healthcare
- San Francisco, CA
About this business
Location details
490 Illinois St, San Francisco, CA, 94158, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had an Extremely Stressful time with another appt. at 490 Illinois St. My first appointment was with Dr. Eng in April, in which she provided an entire check of my eyes. She then told me I would hear back from them in two weeks. I did not. I called many times because this was Very Important to me. Finally, out of the blue, an appt. appeared in July with Dr. Horton. He did the SAME check of my eyes but got the wrong information! He didn’t know what eye my Strabismus was on. He checked both eyes and then dilated them. He said... read more
My experience trying to get an appointment with them is so opposite of the service I received at other UCSF facilities. I have VSP insurance but this practice requires a referral to even get an appointment for an eye exam. That is definitely not the approach you expect if they were to have a focus on patient care where you simply offer open appointments. I've had glasses for 40+ years, and yet I need a referral from another doctor for an updated eye exam. That is not a patient-centered approach.
Good optometrist (my reason for going here) and a clean new building, but the lack of stars is due to UCSF's performance as an expanding community snd primary care institution (and not a comment on its rep as a research and teaching hospital). UCSF is discouraging even brief and necessary patient - provider communication to make the doctor's every minute a billable one... Despite its public nature, UCSF appears as greedy as private "nonprofits" like Sutter!
My wife has ongoing eye issues, so she wanted to see a UCSF doctor to get the best advice. Her experience with the doctor was very reassuring and she was extremely satisfied with the visit. It was a relief to her that the doctor found her condition was not as bad as she was led to believe. I would suggest that you get good driving instructions before you go. We drove from Sonoma County and managed to get lost coming and going. We made it to the appointment just in time. We parked at a nearby parking garage. Leaving, it took ... read more
Frequently asked questions about UCSF Wayne and Gladys Valley Center for Vision
How is UCSF Wayne and Gladys Valley Center for Vision rated?
UCSF Wayne and Gladys Valley Center for Vision has a 3.8 star rating with 11 reviews.
When is UCSF Wayne and Gladys Valley Center for Vision open?
UCSF Wayne and Gladys Valley Center for Vision is closed now. It will open tomorrow at 9:00 a.m.
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