UCSF Medical Records

Madison Gaynor 

on Google

5 months ago

If I could give zero stars, I would. The form (printed, fax only) the woman asked me to submit includes radiology, but she said she isn't responsible for radiology and I have to inquire with radiology if they will provide my images, separately. She said she has "no idea" how radiology will provide records. I suggested that since it is a part of HER form, she may want to also call radiology to understand their process, so that she can inform others of the process. Her response was to hang up on me. 

Alyssa Catap 

on Google

a year ago

People who are unsure if their medical records are obviously going to ask if their medical records are sent or would like to check the status. I don’t understand why whoever answered the phone was so rude, questioning if I knew what I was asking for. Lady was so rude, hope UCSF can replace whoever answers those phones to someone who is at least nice and will give bare minimum customer services. That lady probably sits on that phone all day giving everyone a hard time, how hard is it to at least be nice? Thanks to her I won’t... read more

Nth Truth 

on Google

a year ago

Overall they are quite tardy in sending requested medical records. I have to call several times about it. When I did get it more than a month later, they were the incorrect info. So I had to call them again and again, So this went on and on for another 1-2 weeks until I was able to talk to a Tiffany who corrected the situation promptly. For a copy of surgery consent form, the staff needs to get a separate permission. Make sure that in your signature for any surgery that you put a date directly below your signature in the sig... read more

Andreea Maria Constantin-Pau 

on Google

a year ago

Hi. The lady that I talked was so rude and not respectful at all. At the end of the conversation (she couldn’t help me with my concern, by the way) she just hung up on me, without saying anything. So disappointing and frustrating, UCSF… 

JOHN HER 

on Google

a year ago

This department seems like they do not know what they are doing. The people answering the phone will tell you they do not process requests/authorizations. The request/authorization is assigned to other people, and when you speak with the "processor" they still cannot give you a definitive answer on where they are at with the request. Then ask if you want to speak with a supervisor, and put you on hold for so many.monutes that you give up and hang up.