This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
U-Haul Trailer Hitches
- Automotive
- Klamath Falls, OR
About this business
Location details
2528 Washburn Way, Klamath Falls, OR, 97603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I'd give less than 1 but I can't figure out how to do that. Rented a storage locker with them. 32 days later the locker and 2 others with a 3rd attempt. Over 20k of losses later I receive notice that says they are not responsible for the losses. Refused to refund my rental fees. Won't return my calls. It really appeared to be an inside job. Renter beware.
Business response:
Hello *****, I am sorry about your storage unit. Your concern has been documented and forwarded to the appropriate management team to address directly with you. You should also reach out to Repwest at ****************. I apologize again for any inconvenience.
Bait and switch. Booked a truck and trailor pick up two miles from my house. Last minute they told me I had to drive 40 minutes to pick up the truck and go to a different city to pick up the trailor
Business response:
Hello *****, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
No way this location be that bad, right?.... WRONG!! I reserved a 3 day 5x9 trailer with ramp rental on Aug 24th. I returned it late on Aug 27th after closing because I got caught in ******* traffic on the trip back.The return lane had too many trucks/trailers already in line so I pulled to the side and dropped the trailer off. I tried to check it in using the app but the UHaul mobile app was not working so I left it and called the next morning and INFORMED THEM and they STILL didn't check for the trailer in! Now I fully exp... read more
Business response:
Hello ********. I apologize for the issues with the return charges. I reviewed the existing complaint file and see a refund for the extra days was processed on 9 Sep 2023. Normally refunds ************** five business days. I apologize again for any inconvenience and if we can assist further, please let us know.
In general, my experience with U-Haul was terrible.I initially called to book a 4X8 trailer for the purposed of moving my daughter to university residence. When I inquired about the warning on the website that reservations could not be guaranteed for my desired pick up location, I was advised that all trailer rentals have that warning and that a suitable replacement/location would be supplied should U-Haul not be able to fulfill my request.Two days prior to my pick up time I rec'd a phone call informing me that a 4x8 trail w... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Don't EVER book a truck rental with UHaul if you value your sanity. I'd give zero stars if I could. I booked a truck 6 weeks in advance for moving my son from our home in ****** to ******** for university. We made all of the arrangements for help with loading in the morning, and booked with his apartment building to reserve the service elevator for when we would arrive.Two days before the move, UHaul changed the time AND location of the rental. The truck would have to be picked up the other side of town from my home, and wou... read more
Business response:
Hello *********, I am sorry about the issues you had reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Horrible business. Booked weeks in advance only for them to text me one day before my scheduled date that the equipment was no longer available. This is a matter of moving out of an apartment and I absolutely canNOT change the date. Ridiculous lack of service and care. I will never go with this company again. Be warned.
Business response:
Hello *******, I am sorry about the issues you had with your reservation. I reviewed the rental and it shows a truck was rented and returned. If you still need assistance with something, please let us know. I apologize again for any inconvenience.
Outraged is an understatement. Please make a concerted effort to not utilize this company, and here is why. U-Haul called me the morning of my truck pick up to tell me they are shortening my rental time... I'm slotted to pick up the truck at 6:45 PM...., they want it back 12:45 in the afternoon the next day.... 8 hours of that rental I will be sleeping and then work I can not miss in the morning. They had emailed me confirming the 24 hour rental, Stated in the email that someone would call me to confirm by 8/25 (never did), ... read more
Business response:
Hello ******, I am sorry about the issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Giving UHaul a one star is too many, U Haul has the WORST customer service. Please do not rent anything from them. I reserved a trailer a month ago to move our son down south (12 hours away) got a text day before with location to pick ** in our local city. An hour after that text another text came with location changed to a city three hours north of us for pick up the next day which was not convenient as we were loading up the next day to drive 12 hours south to take our son to school. Then received a call saying that the tr... read more
Business response:
Hello ******, I am sorry about the issues you had reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
********************* the manager at the ********** UHAUL by *********** in ******* ******** is lying to inflate profits. This location literally lied about damage to my rental under contract ********. Nothing was ever hit at all, I even purchased the protection on my contract, so if I did hit anything I would have called the police and reported like you're supposed to do. I heard stories of Uhaul making fake damage claims for revenue, but this the first time this has happened to me, and I can't even believe it. **** was rud... read more
Business response:
Hello *****, I am sorry about the issues you had with the rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 764 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
Browse nearby in Klamath Falls, OR
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com