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U-Haul Trailer Hitches
- Automotive
- Klamath Falls, OR
About this business
Location details
2528 Washburn Way, Klamath Falls, OR, 97603, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 7:00 p.m. | |
| Wed | 7:00 a.m. to 7:00 p.m. | |
| Thu | 7:00 a.m. to 7:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 7:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Wish I could give zero stars out of 100. This company has the absolute WORST customer service I have ever received in my life. CONSUMER BEWARE!1) booked my reservation online on Monday 2) received a text confirmation on Wednesday with all the wrong details including pickup location and pick up time 3) I called U-Haul to get it fixed, the person supposedly fixed it 4) 5 minutes later I get a text confirming my reservation had changed to the wrong location and the wrong pick up time 5) I called back, spoke to a nice guy who fi... read more
Business response:
Hello Katrina, I am sorry about the multiple issues you had with your reservation. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented from one of the bigger Uhaul centers. Several trucks and trailers available. I was only doing ************************************************************************************ anything. When i was there I was told by a rep to leave the keys on the seat and that I was all set and would receive an email later. Well imagine my surprise when the receipt included a cleaning fee of $25. There was nothing to clean. I picked up a sectional with no packing material or even straps. I covered with my own moving blankets. Th... read more
Business response:
Hello *****, I am sorry about the cleaning fee. I reviewed your rental receipt and see this charge was already removed. I sent you a copy of your modified receipt. I apologize again for any inconvenience and if we can assist with anything else, please let us know.
If I could give a 0 I would.I had a reservation made over a week ago for today, October 30th for a 10 truck at 3pm in *********. 2:58 rolls around and Im walking up to get my truck only to be told it wasnt there. Apparently uhaul let their prior customer lend the truck for longer thus stealing my truck from me for my time slot. I was meant to be moving today. Upon calling uhaul to get this sorted I was told to pick up a truck from ******** (an hour away from ********* which is 2 hours away from my house), with a $50 discount... read more
Business response:
Hello *******, I am sorry about the issues you had with your reservation and rental. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
The company customer service is awful I spoke with a manager ****** and she advised me to go get my pregnant wife although a duplicate license was provided they seek to find no solution
Business response:
Hello *******, I am sorry about the issues you had with the self-pickup process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
I rented a U-haul truck and bought the extra insurance just in case anything happened. The truck would not start and it was packed with my appliances including my fridge that was full of food. The service came out and could not fix it because it was a fuel pump issue. This was around 10:30 at night. They towed the truck to my new location and arrived at approximately 2:30 in the morning. I had to get movers back out the next morning to unload the appliances and of course the heat ( I live in the *******, ***** area) all of t... read more
Business response:
Hello ******, I am sorry there was a mechanical problem with the truck which caused additional issues for you. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
U-haul is not a business that does good for the people. I feel that they did not explain things. In a way where you can understand it. I'm pretty much I feel that was ripped off. The managers didn't wanna do anything to help me. Customer service was poor.
Business response:
Hello *********, I am sorry about the issues you had with the dispatch process and your final rental charges. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Horrible service and very dangerous. I rented a U-haul truck for a one way trip, to pick it from one location and drop at another. I picked up a location in **** as a normal Uhaul rental station with their office. I am not from **** so I flew there. Upon landing and while at airport they texted me saying my pick up location was now different. I had to spend more money on Uber for a far location. The Uber driver asked me if I was sure to go that area which is a high crime area and unsafe. Upon arrival, it was a very old furni... read more
Business response:
Hello Kash, I apologize for the issues you had with the location and rental process. Your concern has been documented and forwarded to the appropriate management team to address directly with you. I apologize again for any inconvenience.
Vehicles are very poorly maintained, I don't consider the road worthy. I think they need to have annual DOT inspections so they are forced to repair them. Below is a copy of my review to them after renting a 26 footer. The truck we used is in need of major repairs. The brakes were screeching really bad. It needs a tune up severely. Poor truck runs and smells like a70's ***** The steering system (tie rod ends, stabilizer bar links, ****** arm etc.) Is all very loose. Exhaust system, it there actually is one on it, is totally ... read more
I was forced to go to two separate locations to pick up a truck. Upon arriving, an agent told me my completely valid license was expired, then cancelled the chat. I tried again, and she said they didnt accept photos of licenses, only physical copies. Okay, fine we made a new reservation in my friends name and went to the location they sent him. Upon arriving, his reservation was also cancelled, stating his **** debit card was a prepaid card and wouldnt suffice. We spoke to customer service and were told we were 1) ineligible... read more
Frequently asked questions about U-Haul Trailer Hitches
How is U-Haul Trailer Hitches rated?
U-Haul Trailer Hitches has a 1.1 star rating with 764 reviews.
When is U-Haul Trailer Hitches open?
U-Haul Trailer Hitches is closed now. It will open tomorrow at 7:00 a.m.
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