U-Haul Trailer Hitches

Jean-Luc M. 

on BBB

5 years ago

U-Haul reservation process is a joke! I reserved a trailer almost one month in advance close to my place of residence in the Silicon Valley. A few days before the pickup date I went through their online check-in process and paid in full for the rental. The day before the pickup date they notified me that the closest available trailer was in a town FIFTY miles away. The same day I passed in front of the original pickup place and a trailer was there, obviously ready for pickup. When I asked the clerk there why I was not given ... read more

Lindsay Z 

on BBB

5 years ago

Manager was rude, condescending, and not helpful. I booked a rental truck, 15 foot truck, and she called me right before my move to tell me I couldn't keep the truck overnight. That I would have to move my stuff into a storage locker overnight and pick it up the next day. This is not a company rule, it is not listed anywhere on their website, AND I was approved for a 23 hour rental. When I contacted another location, they said they had never heard of that rule before and when they looked up my contract, it had me booked for ... read more

Pamela 

on BBB

5 years ago

The Owner, Chris, at the Palmer, Alaska unit, who greeted me out by my car before coming in, obviously had an agenda. His agenda was to get rid of me. Apparently my hitch was a difficult install which he said over and over again. It was so painfully obvious he wanted this work gone!, that I could not believe it. Obviously I was not going to get my hitch installed as planned which I had taken half a day off to do. I discussed this with the representative when I made the appointment and they made it for 9 AM so that I would be... read more

Tobin M 

on BBB

5 years ago

Reserved a truck at a close location, then they send me across town to actually get the truck at another location. Had the truck for 4 hrs and dropped it off After-hours at 8 pm. Put the keys in the drop off box. Next day then send me a bill for 2 days rental. Also included numerous fees like an After-hours service charge of $21, Fuel charge of $9 even though I put gas in the truck and the needle was more than it had when I picked it up. I only drove 14 km, yet somehow I used 29 liters of fuel. Cleaning fee and cleaning tax ... read more

Shauna L 

on BBB

5 years ago

I'm not sure if I can leave no stars but you need to be able to minus some. I suffer from a bad back and it is obvious I am not in good shape. The gentleman I was with is handicapped. When picking up the truck we had to walk over 500ft in pouring rain to get to the truck, we did our own walk through in the rain, no employee around. Had to go to the office to get the dollie we had rented and put it in the truck ourselves which was a struggle. When we returned the truck we were informed in no uncertain terms that the truck had... read more

Trent E. 

on BBB

5 years ago

Terribly rude. Horrible experience. Avoid at all costs unless you love total incompetence and being verbally abused by customer "support". 

Don G 

on BBB

5 years ago

Terrible experience on 2 of my recent 3 U Haul rentals. The Calgary locations are participating in aggressive Bait and Switch strategies. After initial booking and confirmation, the terms of pricing, and drop off locations were materially changed within a day of service, leaving me, the customer in a compromised situation. Initial confirmations are meaningless. When changes were verbally agreed upon with the agent who is facilitating the changes, documentation did not fully reflect the details. When the vehicle is dropped of... read more

Tina S. 

on BBB

5 years ago

It was difficult to communicate with the staff at **** *********** *** ******** ** ***** location. I was constantly threatened over the phone live and via voicemail and in person about how I was stealing the truck and the police were notified by the agent at the store, who is no longer working there. The person who arranged my rental before her convenient departure said her cell phone was turned off for weeks thus I could not inform her continuously. I also had sent an email but received no reply to that either. She misinfor... read more

Dale P 

on BBB

5 years ago

The general manager at this location is dishonest. She changes rate without giving notification. I would not recommend doing any business here. It's not the amount that bothers me as much as the principal of good ethics. I'm told you can request copy's of your calls and transactions. But if Donna B*** doesn't want to, she won't. She will not let you know her supervisors name or number. Her ego gets in the way of laws and procedures.