U-haul Moving & Storage

Clint McDaniel 

on Facebook

4 years ago

I am disappointed and have lost my trust in Uhual at this location. The associate did not do a walk-through or confirm any contents in the cargo area of the truck with me upon pickup. I was charged a $10.00 Utility Dolly fee when no dolly was requested. There was no dolly in the truck when I opened the roll up door upon site destination. I have my own dolly and did not need one as indicated in the online reservation and upon counter pickup. I was charged $10.00 for moving pads. The seals were not broken when I returned the t... read more

Josie Angelea Hoover 

on Facebook

5 years ago

Worst experience EVER. And this was the absolute first time I’ve EVER used a storage unit. I’ve NEVER came across such incompetence and carelessness in a staff and how they handle customers accounts. I’ve witnessed not one but 3 mistakes being made in front of my eyes, ONE OF THEM BEING MINE. And you can’t EVER reach an actual person at this store, I ALWAYS reach people in customer service because thy hardly ever pick up their phone. The one time I DID reach an employee at the store it was to reach the manager about my issue... read more

Brittany Bush 

on Facebook

10 years ago

The only reason you are getting one start is because I have to. Went to have a hitch installed on my vehicle and an hour after the appointment was to start we stopped back to check back on it and it hadn't even been started. Asked why and the installer didn't even know it was there!! Got excuses that their shipment came in so they got busy! Sorry excuse for a business.