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Twin Creek
- Apartments
- Killeen, TX
About this business
Message from Twin Creek
Location details
401 S Twin Creek Dr, Killeen, TX, 76543, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
This place is a dump Awful awful apartments. They claim utilities are paid through them, but they will charge upwards of $300/mo for utilities for a 1br, and refused to provide actual receipts for power/water usage. My parents don't even pay that much for utilities for a 3br house with 5 people living in it. Didn't have hot water for the ENTIRE time I lived there. The apartment was falling apart. Nothing ever got fixed. Multiple violent incidents in the parking lot. Switched to having parking passes/assigned spots, but didn'... read more
Keep Looking...not worth the money Keep looking. Not worth the money. None of the staff live on the property and they really don't care what happens after hours. They tell you what they think you want to hear. Only words, unless you're on their buddy list. They don't do what they say they are going to do. The place is falling apart. They are the worst I've ever seen.
Would never recommend this place. This place was decent 2 years ago, when Paris was management. This place has gone down hill since then. The pool has been down all summer. Landscaping is terrible. It takes them FOREVER to fix anything. It will take them over 6 months to fix anything, although they come and "check it out" 3x. If they do fix something, it's half the job. One of the worst places I have ever lived in. They used to have "fun" things for the small apartment community like trunk or treat & movies on the grass. The... read more
Business response:
Hello. We regret to read you're not satisfied at this time. We'd like the opportunity to speak with you directly, to see how we can turn things around for you and get you back to enjoying your home here with us. Please contact us in the leasing office. Kind regards, Management
Gonna leave already Lived here a week and got vehicle towed already... Not even an initial warning.... out of town working , and came back to vehicle towed... Aounds like kickbacks to me.... Definatly dont plan on renewing.....
Business response:
Hello and thank you for sharing your concerns with us. For the betterment of the community, parking rules must be enforced, but we do understand how upsetting it is to have a vehicle towed. If you would like to discuss in greater detail our parking policies or maybe see if there is a different option you'd prefer to take part in, we are here for you in the leasing office. Don't hesitate to call us or stop by. We are here to work with you! Hope you have a good day! - Management, Twin Creek
BEST PLACE IN TOWN / PHENOMINAL CUSTOMER EXPERIENCE I have lived at "Twin Creek Apartments, Killeen" for over 4 years. Exceptional community for a safe and clean lifestyle. The management team is PHENOMINAL at what they do, big shout out to Paris and Natalie for doing such a fantastic job and making everyone feel welcomed. The maintenance team is always available and has the fastest turn around time to fix any issues ( unlike a lot of communities here who will not entertain your request post office hours or will take 48 hour... read more
Business response:
Hi Hemant! Thank you for the last four years with us! We truly appreciate your thoughtful review and compliments to our team and community! We are so happy to know we are providing you with excellent service and a wonderful place to call home. We hope for many more years and please continue to let us know how we are doing. Should you need anything, we are here in the leasing office! Have a great day and thank you for the recommendation! - Management, Twin Creek
Look no further My husband and I were new to the area and desperate to find somewhere safe and quiet. The prices are reasonable, and the apartments are well kept, its pretty peaceful and I like that its in an established area. The best part about this place is the staff, PARIS and NATALIE make this place worth living here especially. I had a major maintenance issue, the fridge went out right after grocery shopping and Natalie completely saved my groceries and had a different unit placed in our home within an hour.Paris is al... read more
Business response:
Hello! Thank you for your review! It really makes our day, when we find out we are making a positive difference for our residents. It means everything! We will definitely share your thanks to Paris, Natalie and staff. We are glad they were able to help you right away with your refrigerator! We strive for first class service and we are so happy you will continue to make your home with us. Please do not hesitate to contact us at your leasing office, if there is anything more we can do. Have a great day! - Team Twin Creek
Great Manager!! My husband and I have been living at Twin Creek Apartments for over a year now and we couldnt ask for anything more. The manager, Paris, is amazing!! One of the maintenance staff, John, is also great! She goes above and beyond to keep her residents happy. If there is ever a maintenance issue or an issue in the apartments it is resolve as soon as possible and if it is an emergency, it is resolved right away! The customer service is great, the landscaping, environment and apartments are beautiful. I would recom... read more
Business response:
Hello! Thank you for taking time to give us a review. We are pleased to hear you and your husband are happy in your community and we are meeting your expectations. We will share your compliments to John, Paris and her team who work together to make Twin Creek Apartments its very best. And, we are so glad you enjoy the contests and events! It is always good to hear they are well received. Thank you - Team Twin Creek Apartments
Awesome Office Manager Since moving to the complex I have had nothing but an amazing experience, for the price you defiantly get a lot and the complex is very quiet. Maintenance is always reachable and fast to respond, the grounds are very well kept and the new property manager Paris I absolutely love she’s very helpful and willing to go the extra mile when it has come to issues I’ve had. I’m definanlty making this my home until I buy a house in some years to come.....
Business response:
We really appreciate the feedback, it makes us proud to know that you enjoy living here! Thank you and keep the feedback coming! Drop by just to say hello, anytime! Team Twin Creek
A solid three The prices are pretty good and the neighborhood is pretty quiet. That being said there are some issues. Yes there are roaches. It's an apartment. If you could show me one with none that would be great. Not really a huge deal. Some issues that bother me including the fact I can hear my neighbor shower to include turning the water on/off (squeaking). My ac broke on memorial day and here it is 11 days later and I still don't have ac. My apartment is a breezy 88 degrees. It's not bad for the money. Just realize you... read more
Frequently asked questions about Twin Creek
How is Twin Creek rated?
Twin Creek has a 3.4 star rating with 96 reviews.
When is Twin Creek open?
Twin Creek is closed now. It will open tomorrow at 8:00 a.m.
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