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Twilio
- Telecommunications
- SF, CA
About this business
Location details
101 Spear Street 5th floor, SF, CA, 94105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I think more should be reviewed to the processes Twilio has when managing contractors. The process is flawed and not handled professionally. The simple manner in onboarding and off boarding should be reiterated to their management because it definitely does not reflect their ethos/core beliefs. Thought contractors may not be FTE, the professionalism in managing and caring for them should be the same - human. Onboarding was a tragedy, offboarding was non existent.
Business response:
We are sorry to hear that your experience with our extended workforce process was not ideal. I've made sure the feedback is forwarded and shared with our HR team to identify areas of improvement in this area. We truly appreciate the feedback.
Not worth it. I've been doing business with Twilio for over 4 years, and out of nowhere they decided to suspend my account and cost me a ton of money in lost leads (our phones werent working) they said due to fraud, yet provided 0 help or facts with where the "fraud" came from. I'm looking for a new service now, terrible customer support and terrible service.
Business response:
Hi Darren, Our sincere apologies for the trouble we caused you and your customers. I have been catching up to speed on the tickets (4797990) associated with your suspension and can clearly see gaps in our process that I will be looking to rectify with our team. I will work with them to give you 100% transparency on the situation and what we intend to do to prevent situations like this from occurring again. I do see you are coming up to 5 years on our platform and I would like to regain your trust. If you would like, I would ... read more
Is there a reason why they call me 3 times every day of the week? I do not answer any calls unless I recognize their name.
Business response:
Hi Daniel, I can certainly understand why this would be frustrating and I want to do what I can to help. If you can let me know the number that you are being called at, I can investigate this for you and should be able to make the calls stop. Please feel free to respond here or using my email at bhiggins@twilio.com. I look forward to the opportunity to help fix this for you.
TWILIO/INTELIQUENT COMPANY IS THE WORLD LARGEST SPAMMING & HARASSING NETWORK HUB RECEIVED OVER 1500 HARASSING CALLS FROM THIS COMPANY NETWORK OVER A PERIOD OF 9 MONTHS , PUBLICLY PRETENDING THAT THEY ARE FIGHERS OF SPAMMING AND ROBO CALLING ! NOW WITH OVER 22000 SIGNATURES WE ARE FINALLY READY TO START BRINGING THESE CLOWNS TO JUSTICE ! TIME HAS COME TO SHED THE LIGHT ON THESE PARASITES OF OUR SOCIETY !
Over billed numerous times and when I asked them to address it they did nothing. I made several attempts to allow them to rectify the issue and was ignored
Business response:
Hello, Thank you for drawing our attention to this case. I deeply apologize for the lack of resolution in your case thus far. We are continuing to discuss the charges with the third party vendor involved in the case, and we will provide an update as quickly as possible. We are dedicated to setting this right and ensuring that you are able to reclaim any and all funds that you have been overbilled. Please bear with us as we work to resolve this issue. Kind Regards, Twilio Customer Support
Frequently asked questions about Twilio
How is Twilio rated?
Twilio has a 3.8 star rating with 140 reviews.
When is Twilio open?
Twilio is closed now. It will open on Monday at 7:30 a.m.
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