Twilio

JORDAN G 

on BBB

4 months ago

Reject valid business credentials without explanation. Charged my credit card for services they would not deliver. 

Geoff M 

on BBB

8 months ago

This company must have no KYC, due diligence, or compliance processes in place, as they facilitate scammer texts and enable attempts to commit financial crimes. 

Bill G 

on BBB

8 months ago

False advertising, misleading gimmicks. They said it costs $0.001 to send a text, but then charge me $1 to send to a test virtual number. No customer service even after you pay, so you can't even find out why it doesn't work. Don't waste your time, try expert texting that was a much better solution. 

Erica B 

on BBB

11 months ago

Twilio has been the absolute worst customer service experience I have ever encountered. I would caution anyone trying to work out phones for their small business go ANYWHERE else. Twilio doesn't know what they're doing and will not actually perform the services you pay for. If you try to get help they ignore your ticket then send a email a week later asking if your issue was resolved. Even when I do get an actual response it's a response to a skimmed assumption of what my email was about- and none of the customer service age... read more

Brandon C 

on BBB

a year ago

Twilio's customer service is atrocious! Right now I can't reach anyone for support, and my SMS messages haven't been delivered for months while I'm still being charged. Despite my loyalty and recurring billing, they ignore my support tickets and provide no assistance. It's infuriating that no one is available to speak to directly. This company is a complete scam and a nightmare to deal with. You may have to dispute the charges. 

Zelena T 

on BBB

a year ago

AWFUL. I used to be a Sendgrid customer, and ended up cancelling due to terrible service. I requested that they delete my account and all my personal / company information, and they confirm they have done so - so far, so good. A year later, I start receiving monthly charges from them for a total of approx $400USD on my credit card. WHAT? Here is the problem - because I "no longer have an account", they refuse to give me any service or answer ANY of my communications. I eventually get a refund via directly my credit card. Twi... read more

Brandon D 

on BBB

a year ago

I cant give zero, so 1 has to do... horrible service, horrible customer service, horrible company. i've been trying for WEEKS to get my telephone number to work for a customer of mine, and still cant get it approved by twilio. what should literally take maybe 10 minutes, everyone is that company is incompetent. I can see why they get a 1.08/5 because they are trash. 

DOUGLAS J 

on BBB

a year ago

Horrible company no one to call with support. Haven't been able to send texts for months because they cant verify our website. We have out of country access blocked on our site because we support *** only and they don't understand that. every time a case is submitted a new person gets involved. 

Jason Z 

on BBB

a year ago

Twilio has the worst support I have ever encountered in a company. I have a text service for my photo booth company and we need to simply get verified so I can use my service that I pay for and promise to my customers. The problem is I can't even apply for the verification of my "brand" because a problem on their system. It has been a 3 week long process of which, the first 5 days they never responded! After that they would send one message in the morning but they did not resolve the issue. Basically they just reset it and a... read more