Twilio's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Twilio

3.8

About this business

Location details

101 Spear Street 5th floor, SF, CA, 94105, United States

Get directions
WeekdayScheduleStatus
Mon7:30 a.m. to 5:30 p.m.
Tue7:30 a.m. to 5:30 p.m.
Wed7:30 a.m. to 5:30 p.m.
Thu7:30 a.m. to 5:30 p.m.
Fri7:30 a.m. to 5:30 p.m.
SatClosed
SunClosed
3.8140 reviews
Select a rating
JORDAN G's profile image
JORDAN G 
4 months ago

Reject valid business credentials without explanation. Charged my credit card for services they would not deliver. 

Geoff M's profile image
Geoff M 
8 months ago

This company must have no KYC, due diligence, or compliance processes in place, as they facilitate scammer texts and enable attempts to commit financial crimes. 

Bill G's profile image
Bill G 
8 months ago

False advertising, misleading gimmicks. They said it costs $0.001 to send a text, but then charge me $1 to send to a test virtual number. No customer service even after you pay, so you can't even find out why it doesn't work. Don't waste your time, try expert texting that was a much better solution. 

Business response:

Hi ****,We acknowledge your concern and have already started working internally on it to address this and have make another reach out.Thanks,Twilio Support 

Erica B's profile image
Erica B 
11 months ago

Twilio has been the absolute worst customer service experience I have ever encountered. I would caution anyone trying to work out phones for their small business go ANYWHERE else. Twilio doesn't know what they're doing and will not actually perform the services you pay for. If you try to get help they ignore your ticket then send a email a week later asking if your issue was resolved. Even when I do get an actual response it's a response to a skimmed assumption of what my email was about- and none of the customer service age... read more

Brandon C's profile image
Brandon C 
a year ago

Twilio's customer service is atrocious! Right now I can't reach anyone for support, and my SMS messages haven't been delivered for months while I'm still being charged. Despite my loyalty and recurring billing, they ignore my support tickets and provide no assistance. It's infuriating that no one is available to speak to directly. This company is a complete scam and a nightmare to deal with. You may have to dispute the charges. 

Zelena T's profile image
Zelena T 
a year ago

AWFUL. I used to be a Sendgrid customer, and ended up cancelling due to terrible service. I requested that they delete my account and all my personal / company information, and they confirm they have done so - so far, so good. A year later, I start receiving monthly charges from them for a total of approx $400USD on my credit card. WHAT? Here is the problem - because I "no longer have an account", they refuse to give me any service or answer ANY of my communications. I eventually get a refund via directly my credit card. Twi... read more

Brandon D's profile image
Brandon D 
a year ago

I cant give zero, so 1 has to do... horrible service, horrible customer service, horrible company. i've been trying for WEEKS to get my telephone number to work for a customer of mine, and still cant get it approved by twilio. what should literally take maybe 10 minutes, everyone is that company is incompetent. I can see why they get a 1.08/5 because they are trash. 

DOUGLAS J's profile image
DOUGLAS J 
a year ago

Horrible company no one to call with support. Haven't been able to send texts for months because they cant verify our website. We have out of country access blocked on our site because we support *** only and they don't understand that. every time a case is submitted a new person gets involved. 

Jason Z's profile image
Jason Z 
a year ago

Twilio has the worst support I have ever encountered in a company. I have a text service for my photo booth company and we need to simply get verified so I can use my service that I pay for and promise to my customers. The problem is I can't even apply for the verification of my "brand" because a problem on their system. It has been a 3 week long process of which, the first 5 days they never responded! After that they would send one message in the morning but they did not resolve the issue. Basically they just reset it and a... read more

Frequently asked questions about Twilio

How is Twilio rated?

Twilio has a 3.8 star rating with 140 reviews. 

When is Twilio open?

Twilio is closed now. It will open tomorrow at 7:30 a.m. 

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com