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Twilio
- Telecommunications
- SF, CA
About this business
Location details
101 Spear Street 5th floor, SF, CA, 94105, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:30 p.m. | |
| Tue | 7:30 a.m. to 5:30 p.m. | |
| Wed | 7:30 a.m. to 5:30 p.m. | |
| Thu | 7:30 a.m. to 5:30 p.m. | |
| Fri | 7:30 a.m. to 5:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Twilio support is the worst support team i've even seen on my life, they even fight between each other in the email thread of the support ticket! worst company i've seen support/communication wise
This Company Sucks! Do Not Use Them period! They ask you to upgrade your account then they disable it for "fraudulent activities." Which I get and all because they are trying to protect fraud within the company. The Jacked up part is then when you try and get your account reactivated via email or any forms of social media they ghost you. I am lucky that I am just a person using this for hobby purposes otherwise, if I was an owner of a company It would completely make me loose revenue because the phones were down. I also thin... read more
Recently, we experienced Twilio disconnecting over *************************************************************************************** discussion of rectifying the issue. Not only that Twilio has disconnected numbers belonging to donut shops, retail stores, and other small businesses across ***************** that we service. What's even more concerning is their lack of communication when trying to discuss resolutions - Twilio has refused to engage in dialogue with our company after years of service. The only way to conta... read more
All I'm trying to do is send some darn emails! I can't run my business with Twilio SendGrid constantly having my account in review. It's costing me time and money. If someone buys my course I need to send them their login details but I can't because Twilio SendGrid is not working and every time I ask them about it they say it's in review but they don't give me any reason why it's in review and how long it will be in review. There advertising said that if I signed up with them that I could start sending emails in minutes, but... read more
Business response:
Hello ********, We're sorry to hear that you had some issues getting started on our Twilio Sendgrid Platform. I have some great news, as I just reviewed your account and saw is active and ready to be used! To provide some context, new user requests trigger a verification process, this caused your account to be been placed on a temporary hold while this review was conducted. Our intention is to ensure that all new users intend to utilize Twilio SendGrid in alignment with our Acceptable Use Policy and Email Policy, in order to... read more
First off their payment system ***** big time! When upgrading your account the system asks for you to implement your credit card information. I entered my information 6 times and it kept declining so I've learned you can not use a credit card matching your home zip code. YOU MUST HAVE A BUSINESS CREDIT CARD IN THE BUSINESS NAME MATCHING THE BUSINESS ZIPCODE! I even tried billing address is different from business and it still wouldn't work! So I had to change my business address to my home address. This is ridiculous. FIX YO... read more
Business response:
Hello ****** *** apologies for the poor experience you have had around the billing and verification process. We understand your frustration and are very sorry this has happened to you. We have looked into your support request and have reached out direct to work with you to resolve the issue. Please be assured we take feedback regarding our systems and processes seriously and will be forwarding these to our Compliance and Billing teams accordingly.
These idiots call me about 12 times a day for some reason. (I never answer as I have them added to a call blocker). 80% of the calls are from this company Twilio ****************** I've got reverse lookup. This type of s*** is harassment and they should be in jail.
Business response:
Hello, we're very sorry to hear about your experience. Twilio takes reports of unwanted calls or messages very seriously and we work vigilantly to protect our customers and combat unauthorized or fraudulent use of the Twilio platform. We wanted to highlight that while the caller ID of unwanted calls may appear to be a Twilio phone number when performing reverse lookups, further investigation is usually needed to determine if these calls indeed originate from within Twilio's network. It is possible that these calls may be the... read more
We are a company that's servicing healthcare facilities and schools. One of our API keys was compromised and Twillio/SendGrid blocked our account, which meant no emails or text were going out from our system. which is understandable. however, there was NO ONE to talk to. they emailed us. the average response time was 2+ hours. and when we did the steps they asked us to fix the issue they told us that it would still not be activated until a review is complete by their Consumer Trust case... with no time frame. as I'm writing ... read more
This company is garbage. Signed up for their services through our crm software and they charged us and then shut down our account. Stole our hard earned money. Put my company in a real spot not being able to send out updates to customers. Caused all kinds of problems for our small business. Typical garbage communications company. Do not do business with them, you will be sorry.
Business response:
Hi ***, I'm very sorry to hear about your experience. Upon looking up your account and I can see that the account was undergoing a review process during the upgrade, which might have caused some confusion. I can see that the review process has been completed and you should be able to integrate Twilio with your CRM software now. Again we apologize for the trouble and confusion. Feel free to reach out to us if you have any other questions.
Rather disingenuous of the CEO of Twilio, **** ******, to write papers and give talks on stopping robocalls and unwanted texts when many of the these calls originate from the Twilio network. I am receiving unwanted calls and texts on a daily basis from these far-right groups originating on Twilio and yes, my number is on the "Do Not Call" list so this is clearly a violation. And please don't tell me I somehow "signed up" for anything that would give my permission to received these calls and texts because I can assure you I d... read more
Frequently asked questions about Twilio
How is Twilio rated?
Twilio has a 3.8 star rating with 140 reviews.
When is Twilio open?
Twilio is closed now. It will open on Monday at 7:30 a.m.
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