Comprehensive Eye Exams Contact Lens Exams & Guaranteed Success Programs Pediatric Eye Exams Ocular Disease Evaluations & Treatment Cataract & Glaucoma Evaluations Diabetic Eye Exams LASIK co-management Sports Vision TrainingSuggest edits
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2 years ago
This is Dr. Ratcliff, and I'm so sorry for your experience yesterday. Unfortunately, I had a procedure done yesterday and cannot help for a few days. I would love a chance to speak with you about your experience and make sure that we are able to learn from it. I know my staff very well, and I'm sure they wish they could have helped you in a way that met your needs more quickly and professionally. We all want to learn and get better everyday, so I hope you will afford us the opportunity to make things right. I will be back in the office on Monday and will make myself available to you.
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2 years ago