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TV Ears
- Hearing Aid Providers
- Jamul, CA
About this business
This company offers sales and manufacturing of assisted listening devices for TV.
Location details
2701 Via Orange Way #1, Jamul, CA, 91978, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 3:00 p.m. | |
| Tue | 6:00 a.m. to 3:00 p.m. | |
| Wed | 6:00 a.m. to 3:00 p.m. | |
| Thu | 6:00 a.m. to 3:00 p.m. | |
| Fri | 6:00 a.m. to 3:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
First let me say we love TV Ears. Got a new Smart TV and needed Digital set. Do not order these direct from the company. Order them through ******. The price is better, free shipping, and if you need to return them for another pair due to malfunction, ****** makes it so simple, "No Problem we will send you free shipping label etc." If you need to return to TV Ears, you pay the shipping to return, and life is so much less complicated doing business with ******.
Business response:
Thank you for being a customer of TV Ears. While ******does have different return policies, here at TV Ears we are the direct manufacturer. We do have many options and always do our best to accommodate our customers.
I was trying to place an order for TV Ears for my mom as a Christmas gift. When I went to their website at the very top it says Holiday Sale, receive 25% off you order by using code HB25 at checkout. The item list price was $229.95 but that price was crossed out and a new price of $149.95 was written next to it in red. When I tried to place the order the system would not allow me to enter the promo code at checkout. I called the company today and spoke with Jose. He told me only one promo code was allowed and the discounted ... read more
Business response:
I apologize for any confusion that may have occurred with the promotions on our Website. At check out, if you attempt to use more than 1 promotion it will specify that you can only use one at a time. This is common on alot of websites. The banner posted states that you get 30% off, not that you will get an "additional 30% off". Respectively, there is a difference. Once again, our apologies and I hope that you will continue to purchase in the future.
I purchased TV ears two years ago and after one year they did not work. I spoke to them and they said that the unit I had was an older model and if it was put in the charger backwards it would affect the product negatively. For a discounted price of $50 I can get the new version that cannot be put in backwards. I purchased it and exactly one year later this unit failed to take a charge. When I called them they wanted to sell be another unit for $50. When I spoke to the first agent I suggested could it be a battery. The perso... read more
Business response:
Thank you for your feedback. We are very sorry to hear about your experience. When trouble shooting our products, we will suggest several options that could fix the problem. Our current headsets now are made of a nylon material that is very flexible. This material will enable you to move the bow arms more without experiencing breakage. You do have a five year limited warranty. If you need any assistance, please reach out to our customer service at **************.
Have had 10 or 11 sets and they all break (plastic from control unit) about one and sometimes 2 inches above the volume control unit. Have called a few times - complaining about this problem and the response has always been, "sorry, not guaranteed". Guess I kept hoping the for a miracle - well, no more for me.....
Business response:
We apologize for any frustration you have encountered. Enclosed with each product is an outlined Warranty card. This card outlines the warranty on your product. TV Ears does have a 5 yr limited warranty that covers your product. We will replace any broken product at 50% of the MSRP price. Under this warranty products are not replaced at no charge. This only occurs within the first 180 days of purchase. If you are interested in replacing your product under the 5 yr limited warranty stipulations, please feel free to reach out ... read more
I have two pairs of these devices and both of the plastic ear straps broke in the same place. As long as they stayed together they work well.
Business response:
We are very sorry to hear about your experience. TV Ears warranty states that if within the first 6 months, your product should happen to break or fail; we will replace it at no charge. From your review, it appears that you are within this parameter. We want to ensure that we provide you with adequate customer service. If you could please give our customer service a call at 1-888-883-3277, we will review your file and replace any products that are broken or defective. Also, if your purchase date is outside of the 6 mo, you ... read more
We were in need of head phones to listen to TV without disturbing each others sleep and after searching for some we ended up with TV Ears. I have a dual defibrillator implant and after several days of using the product I started having some problems as my sleep habits were changed along with shortness of breath and discomfort in my chest. I went back and found buried in booklet that I should beware that this product may effect implants and Immediately stopped wearing them and called company to get RAN and get my money back. ... read more
Frequently asked questions about TV Ears
How is TV Ears rated?
TV Ears has a 2.3 star rating with 26 reviews.
When is TV Ears open?
TV Ears is open now. It will close at 3:00 p.m.
Need help? Contact us.
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