Tuscaloosa Hyundai Parts

Mike D 

on BBB

a year ago

Very disappointing experience at this Hyundai dealership. After our 3-year-old Hyundai overheated, we had it towed here. Before even removing the radiator, ***** told us it wouldnt be covered under warranty. While still on the vehicle, they saw 3 tiny holes less than 1 mm in size each that caused the coolant to leak and the engine to overheat. We asked ***** to consider that such a fragile radiator pointed to a manufacturing issue, but he flatly refused. On top of that, their repair quote was $500 to $600 higher than another... read more

Collena R 

on BBB

2 years ago

Avoid this shop at all costs! They are dishonest, unprofessional, and display abusive, misogynistic behavior. Questioning their diagnosis leads to hostile responses, and your car will likely have new issues when you leave. Document everything with photos and videos as they misrepresent the condition of your car. Their staff is poorly trained, offers no loaner cars, and lacks basic customer service skills.Here's my experience: On my way to work, my car was acting up, so I went to this dealership near my job instead of my usua... read more

Collena R 

on BBB

2 years ago

Avoid this shop at all costs! They are dishonest, unprofessional, and display abusive, misogynistic behavior. Questioning their diagnosis leads to hostile responses, and your car will likely have new issues when you leave. Document everything with photos and videos as they misrepresent the condition of your car. Their staff is poorly trained, offers no loaner cars, and lacks basic customer service skills.Here's my experience: On my way to work, my car was acting up, so I went to this dealership near my job instead of my usua... read more

Dee L 

on BBB

3 years ago

Took my car for post-accident repairs. Towards the end, staff became lazy & dishonest about completion date. This behavior resulted in my rental coverage depleting under my insurance. If I could give zero stars, I would. 

Blake D 

on BBB

4 years ago

In short, I was traveling when my Elantra started acting up. Took it to this dealership. They initially told me that I needed a new engine. I was stunned as this is a 2015 with low mileage that is regularly serviced. I told them to keep searching and took a rental home. Friends who know cars said it was too early for them to suggest such an expensive repair. When I called back, their recommendation still stood. I told them that a friend had questions about the diagnostics. Suddenly, I was told that I didn't need a new engine... read more

Mariah H 

on BBB

5 years ago

I wanted to trade in my car and purchase the 2022 Hyundai Genesis from Tuscaloosa Hyundai on Hargrove rd. The salesman name is Erick; I gave him all my information and I didn't sign any papers. I did not give him any verbal agreement on using my social security number to get into my financial account . He text me a photo of information I did not consent to and that is an invasion of my privacy. I called to speak with the sales manager and he didn't have a care in the world.