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TSYS
- Financial Services
- Westminster, CO
About this business
Credit Card & Payment Processing Services
Location details
12202 Airport Way #100, Westminster, CO, 80021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
To say that I am a TSYS/CPAY dissatisfied customer is an understatement. If I could do less than 1 star, I would. I've experienced countless issues with their *** Restaurant POS system from the day it was installed. Despite my numerous complaints over a period of 8 weeks, the company was either unwilling to fix the flaws/bugs in their system or just didn't know how. How a company can charge $200 monthly for a system that frequently malfunctions is beyond comprehension. As for their customer service, it is horrible. Their s... read more
Business response:
October 8, 2019 Mr. ********* Thank you for sending in your feedback through the Better Business Bureau pertaining to your credit card processing. We have reviewed this issue on your behalf and determined that the underlying problems came from the internet service provider. TSYS offered to work with you and your ISP to resolve this issue. At this time the account is closed and the equipment was utilized during the time the account was active. As a one-time courtesy to you TSYS is willing to lower the restocking fee. Please... read more
Horrible customer service.
I had an account that was erroneously shut down and was refused to be validated; he did however state without a shadow of a doubt that we were based in *********; Mr. ************** refused to reverse the action that was taken. Incidentally he still insisted that the "IP address was located in China" as was our "Base Of Operations" This is clearly not the case, especially given the fact he stated we were based in the US. We have done business with them for the past 18 months, without incident. He still remained stubborn and ... read more
Rates are ridiculous. Charged their rate plus tons of fees and other non-qualified rates that end up doubling the bill. They talk you in circles when you call and ask about the hidden fees. 1 transaction gets hit with 3 different fees.
Do not go with Transfirst if you want to get paid. I'm not one to write bad reviews but this company has earned it. I was unable to process transactions on my virtual terminal and the web interface for hours while there site was down. Customers were leaving and there was no way to collect. Obviously, I wanted out of the partnership immediately so I could switch to a reliable merchant servicer and they insisted on charging my $500 early termination. Why does this business have an A+ rating here on BBB when over 90% of the rev... read more
Wow,,,, I wanted to submit my negative experience with this company. In an effort to save others from their "in my opinion" shady practices. And I am amazed to see all the negative reviews from others. I should have researched this before hand. I cannot believe they brag about their A+ rating with the BBB when all I see are negative reviews. And a lot of them stating the same complaints as I have had. They made all these claims about saving me money, and sign on rebates. While in reality they were more expensive than any oth... read more
Business response:
Thank you for sending in your feedback through the Better Business Bureau. We definitely understand and your frustration and concerns with your account. After review of your account we found that all the rates and fees were disclosed on the contract that was agreed upon and electronically signed on August 10, 2016. To address your concern about sign on rebates, as promised there was an Activation Bonus of $250.00 that was credited on the September 2016 statement, your overall fees paid since August 2016 was $51.83. If you wo... read more
This company is the card provider for my local dentist. I had dental work done on 11/8/2016 and put it on my debit card for $1,310.00. Transfirst proceeded to pull that same amount of out my account on 11/11 and again on 11/12 for a total of $2,620.00. It is now 11/29 and I still do not have the funds returned to my account. All i get from Transfirst is "we reversed it on 11/14/2016. So they have held my money for over 2 weeks collecting interest on it at my expense. My local bank is happy to provide a personal loan to cover... read more
Business response:
Dear Mr. ******, On November 9th, 2016 our systems experienced an outclearing issue which resulted in certain transactions from November 8th being processed multiple times. We took immediate action to rectify the issue and initiated the appropriate reversals. As each card issuer handles refund transactions differently, some cardholders’ available balances may be adjusted immediately while others may experience a short delay. In your case, however, your financial institution declined our original reversal. In light of this, w... read more
I got a telephone call from someone I thought was trans first, my credit card company. They were showing me all sorts of stuff that I can find out using my data. Turned out that the company who called was not trans first but Womply, some app company, who said they only had the last 4 digits of the credit card numbers. They did discontinue this fancy service when I asked them, but I am concerned with how Womply got my information, and they still send my a monthly summary. I have never given specific permission for Trans Fir... read more
Business response:
Thank you for sending in your feedback through the Better Business Bureau. Per the telephone conversation you had with TransFirst on Friday November 11, 2016 we have sent you a copy of your application including the terms and conditions. Per section 16.1 proper notification will be provided to you at a minimum of fifteen days in advance: 16.1 Fee Schedule. Merchant will pay Processing Fees in the amount specified in the Fee Schedule attached to the Merchant Application or as otherwise provided for in this Merchant Agreement ... read more
Frequently asked questions about TSYS
How is TSYS rated?
TSYS has a 1.7 star rating with 67 reviews.
When is TSYS open?
TSYS is closed now. It will open on Monday at 8:00 a.m.
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