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TSYS
- Financial Services
- Westminster, CO
About this business
Credit Card & Payment Processing Services
Location details
12202 Airport Way #100, Westminster, CO, 80021, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company takes advantage of the ignorance of the retailer about the costs they charge that none of the major processing companies charge. They started charging 99.50 yearly for what they said went into a fund for fraud and such. It went into their pockets. I did not get the yearly email about PCI compliance so I have been charged hundreds and the girl who works for me was not supposed to pay more than 99.50 yearly and they charged her for not being compliant. They finally combined the accounts but not til they took a lot... read more
Business response:
Dear ***** ****** PCI Compliance is an industry wide safeguard. All merchants who accepts credit cards are required to adhere to the Payment Card Industry Data Security Standards (PCI DSS) as set by the Payment Card Industry, an organization created and controlled by the major U.S. card networks. We want to stress the importance of being PCI compliant as this ensures that the necessary steps are being taken to protect the business and the card holders from potential data breaches. Thank you, TSYS Merchant Services
I had an account with them for over 10 years and they did fine until I wanted to cancel. I have tried to cancel our service with them for weeks. First I was on hold for over an hour and the lady said I needed to have my boss call to cancel. My boss is a very busy guy but I totally understood why they would need to talk to him. Since when you call you're on hold for at least 30 minutes to an hour each time we called, his only free time to call was on a Saturday. After another 1/2 hour on hold he was told that there is no on i... read more
Business response:
Hello ****** We are sad to hear you are leaving us, but we want to help make the process as smooth as possible while still following security procedures. We apologize if the closure process has caused any sort of inconvenience. In order to avoid any unauthorized closures it is required by the person who signed the contract to contact us to cancel the account. You may have the principal contact us by phone at 1.800.654.9256 ext. 6638 to complete the closure. We are available Monday - Friday between 7:30am - 5:00pm MST. Respe... read more
When we had a local agent it was great. As soon as our local agent left the company we have no service whatsoever. They started charging all of us $125 a month non-compliance fee. I have been on hold with the company two days in a row one day for 29 minutes, today so far for over 40 minutes. Trying to cancel our account because they said we were non-compliance which we have never been, they told me to go to a website which I did but it would not allow me to login because we don't have any login information. They said we don'... read more
Business response:
Hello *******. We apologize if you feel there has been a decrease in service since the departure of your local agent. We want to do our best to provide you the best service possible going forward, and our support team is able to provide assistance with anything you need in relation to credit card processing. In regards to PCI Compliance, All card-accepting merchants are required to adhere to the Payment Card Industry Data Security Standards (PCI DSS) as set by the Payment Card Industry, an organization created and controlled... read more
This company is horrible. I have been a customer for years....I signed on with ******** ********* which then merged with******...which then merged with TSYS. My services were phenomenal with ****************** and *****, but as soon a TSYS took over....well, they are just crooked. I was sent an email from ***** when the merge happened and was informed it would be a seamless transition and that I did not need to do anything. All of a sudden my fees are increased by minimum 30%....all the way up to 50% increase. I am a check/c... read more
Business response:
Dear ****** *********** Please call into our Customer Support line a X (XXX) XXX-XXXX and one of our Customer Support Representatives can help you with your account closure. Thank You, TSYS Merchant Services
I get 3 free rolls of paper a month. However, instead of just sending my paper every month, they make you call every month. what a waste of my time, sitting on hold every single time, 30 minutes tonight!!!. They also WONT send more than 3 rolls EVEN if they owe it to you if you havent wasted your time ordering it from them and missed a month. Sad. Seriously! who is the penny pinching who decides policy? what ever happened to taking care of your customers?!?!
Business response:
Hello ****. We apologize for any inconveniences you may have experienced when calling into our support team. As a member of our Merchant Club, we wish to provide you with supplies that make running your day to day business easier, including the benefit of receiving three free rolls of receipt paper per month. Because the day to day of every business we support is so vastly different, we ask that you call in when requesting additional receipt paper as a recurring delivery could result in a large surplus for many of our small ... read more
After I canceled my account back in Nov.2019 I was told to send back equipment to ************ which I did. The tracking from USPS says that package was delivered on 11/22/19 to ********* operation. I keep getting emails that if I don't return the equipment I will be charged $495 + $200. Today I called customer service with tracking number and was told they would get back to me. This has been time away from my business and I should at least get an apology from shipping and receiving.
Business response:
Hello ***. We are sad to hear you are leaving us, but we wish to make the process as smooth as possible to avoid any impacts to you and your business. We apologize for any delay in providing you the confirmation needed to avoid any errand fees or charges. If you could provide us with you merchant identification number we can assist you further in a timely manner. Sincerely, TSYS
I HAVE BEEN A CUSTOMER FOR A COUPLE OF YEARS. THIS YEAR I STARTED RECEIVING "FEDERAL WITHHOLDING" EVERY MONTH. BY MY MISTAKE, I DID NOT CATCH IT UNTIL THE MIDDLE OF THE YEAR BUT AFTER CATCHING IT, I HAVE BEEN TRYING TIRELESSLY TO GET THIS PROBLEM FIXED. IT IS NOW DECEMBER AND I HAVE HAD OVER $12,000.00 WITHHELD THIS YEAR BECAUSE THEY HAVE MY INFORMATION WRONG IN THEIR SYSTEM WHICH IS CAUSING A "NON MATCH" FLAG ON THE IRS SIDE. I HAVE CALLED NUMEROUS TIMES TRYING TO GET CPAY TO FIX THIS ISSUE AND THEY KEEP PASSING THE BUCK. T... read more
Business response:
Please call into our contact center at **************** so we may further assist you. Regards, TSYS Merchant Services
was not paying attention to what I was paying, until recently felt like I am being rubbed (for the last few years)........went back and checked the statements there is only $525 additional fees beside your processing rates....they have been charging that amount for every month regardless.....I could not give less than one star, otherwise I would give minus 10.......They are the biggest crooks of all time....I just blame myself for being carless.... Just wanted to correct a few wards from my previous comments....There are 10... read more
Business response:
****** TSYS is here for you. If you would like to call into our customer support line, one of our customer service representatives would be glad to review your fees and statements with you directly. Regards, TSYS Merchant Services
Do not go with this credit payment payment processing company. They did not contact us at all when a customer disputed an order and just refunded the charge without any investigation to ask if it was a legitimate charge. Without investigating the charge back, our company lost $670. Central Payment allows thieves to steal from you. That customer changed their phone number and won't answer our calls. There's not much we can do but file a police report.
Frequently asked questions about TSYS
How is TSYS rated?
TSYS has a 1.7 star rating with 67 reviews.
When is TSYS open?
TSYS is closed now. It will open on Monday at 8:00 a.m.
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