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Tri-County Memorial Hospital and Clinics
- Emergency Medicine
- Whitehall, WI
About this business
Location details
18601 Lincoln St, Whitehall, WI, 54773, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dear Gundersen, I'm very dissappointed in the way our account is being handled. One of your patients (will not list name here) was in a motorcycle accident on April 25, 2020. Two accounts were opened for this incident- one liability account for the emergency services he received and another account for his following visits. We were aware of the one account-the one that we now know is for the following visits only. We had assumed all charges were filed on the same account and have been paying them on time. I have called sever... read more
worthless will not test for covid unless you have it. stupidest thing I ever Hurd...
worthless will not test for covid unless you have it. stupidest thing I ever Hurd...
Business response:
Hi Josh - Thank you for reaching out. For more information on our COVID-19 testing process please visit our website → https://www.gundersenhealth.org/covid19/
I went to an appointment today for an ear infection and was prescribed ear drops. The doctor told me that they may switch it depending on my insurance network, but did not inform me that this wouldn't be done after 5 pm. I went immediately to the pharmacy but it wasn't ready and I had to work so I left. My wife returned to pick it up after hours, but was told it was $300 and that they could not reach the doctor or anyone at Gundersen to change it to an alternative covered by Badgercare. I called several lines, was told I was... read more
Business response:
Hi Peter - We're very sorry about your recent experience at our hospital and pharmacy. If you would like to speak to someone, one of our Patient Care Representatives would welcome the opportunity to talk about your recent experience. You can reach them by calling (608) 775-7676 or emailing them at CRFeedback@gundersenhealth.org. Thanks for reaching out and giving us an opportunity to improve.
I went to an appointment today for an ear infection and was prescribed ear drops. The doctor told me that they may switch it depending on my insurance network, but did not inform me that this wouldn't be done after 5 pm. I went immediately to the pharmacy but it wasn't ready and I had to work so I left. My wife returned to pick it up after hours, but was told it was $300 and that they could not reach the doctor or anyone at Gundersen to change it to an alternative covered by Badgercare. I called several lines, was told I was... read more
Business response:
Hi Peter - We're very sorry about your recent experience at our hospital and pharmacy. If you would like to speak to someone, one of our Patient Care Representatives would welcome the opportunity to talk about your recent experience. You can reach them by calling (608) 775-7676 or emailing them at CRFeedback@gundersenhealth.org. Thanks for reaching out and giving us an opportunity to improve.
I went to an appointment today for an ear infection and was prescribed ear drops. The doctor told me that they may switch it depending on my insurance network, but did not inform me that this wouldn't be done after 5 pm. I went immediately to the pharmacy but it wasn't ready and I had to work so I left. My wife returned to pick it up after hours, but was told it was $300 and that they could not reach the doctor or anyone at Gundersen to change it to an alternative covered by Badgercare. I called several lines, was told I was... read more
Until now, I've never had a doctor or hospital refuse to acknowledge medical results when it was clearly documented in the imaging reports, let alone being treated as poorly as I was. To have to request your records because you didn't trust Dr. Cox's missed diagnosis, then to see for yourself (only after my own records request) that the issue was clearly found is frustrating beyond words. I've received nothing but excuses and utter reluctance to simply acknowledge and correct the missed diagnosis. I simply don't understand a... read more
Until now, I've never had a doctor or hospital refuse to acknowledge medical results when it was clearly documented in the imaging reports, let alone being treated as poorly as I was that night. To have to request your records because you didn't trust Dr. Cox's missed diagnosis, then to see for yourself (only after my own records request) that the issue was clearly found is frustrating beyond words. I've received nothing but excuses and utter reluctance to simply acknowledge and correct the missed diagnosis. I simply don't u... read more
Until now, I've never had a doctor or hospital refuse to acknowledge medical results when it was clearly documented in the imaging reports, let alone being treated as poorly as I was. To have to request your records because you didn't trust Dr. Cox's missed diagnosis, then to see for yourself (only after my own records request) that the issue was clearly found is frustrating beyond words. I've received nothing but excuses and utter reluctance to simply acknowledge and correct the missed diagnosis. I simply don't understand a... read more
Business response:
Hi Linda- We're very sorry about your recent experience at our hospital. If you would like to speak to someone, one of our Patient Care Representatives would welcome the opportunity to talk about your recent experience. You can reach them by calling (608) 775-7676 or emailing them at CRFeedback@gundersenhealth.org. Thanks for reaching out and giving us an opportunity to improve.
Frequently asked questions about Tri-County Memorial Hospital and Clinics
How is Tri-County Memorial Hospital and Clinics rated?
Tri-County Memorial Hospital and Clinics has a 3.8 star rating with 39 reviews.
When is Tri-County Memorial Hospital and Clinics open?
Tri-County Memorial Hospital and Clinics is open now. It will close at 6:00 p.m.
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