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Trane Supply
- Heating & Air Conditioning/HVAC
- Colorado Springs, CO
About this business
At Trane Supply, we provide HVAC service professionals with solutions to help them better serve their customers. We strive to provide a seamless experience — enabling customers to be more effective, profitable and knowledgeable. We are equipped to help you answer the tough questions about your projects, and we look forward to helping you find the right solution! We are more than just a parts store or supply house; we are you can go for superior customer service and the technical expertise you've come to expect from Tra... read more
Location details
4840 List Dr, Colorado Springs, CO, 80919, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service at the front desk sucks. Alex was talking to me like I was stupid when I asked how to approach filling out warranty paper work. The entire interaction made me feel like “either this guy is having a terrible day and taking it out on other people, or this guy has a terrible life and is taking it out on other people.” It was my first time ever stepping foot in the Trane supply house, and hopefully I won’t have to make any more trips here. If I do, hopefully Alex is either working in the warehouse, or he’s got t... read more
I've worked in the HVAC industry in three different markets, for over a decade, this is by far the worse individual supply shop of any major supplier I've ever been into. Literally hours of on hold to get a order in, wrong parts suggested for unit numbers given, broken equiptment supplied in box, and some of the rudest and least knowledgeable counter staff ive ever interacted with, and it's been this way for years. Go to Denver if you value your time money or equiptment. For shame Trane you're better than this
They don't sell to public - only contractors. 6 minutes on hold b4 phone answered. Rep had trouble cross-ref my outdated part #, although Google gave me numerous sources. So much for trying to buy local. I'll just have Amazon deliver to my door tomorrow...
Worst supplier in the industry unfortunately. Their customer service is absolutely horrendous and the front desk workers (one named Alex I believe) are constantly giving attitude when asked anything about products or when adding products onto orders. They never have their system loaded with proper orders therefore it takes much longer to pick up orders. The front desk staff scoffs and roll eyes when you tell them that orders were put in ahead of time when they cannot find it in their system (even when giving proof of order b... read more
They won't sell parts to homeowners, but if you ask them to they will laugh for free. Unless you have a Mech IV license I'd look elsewhere, hopefully this saves someone else a trip across town, because they didn't answer the phone either the multiple times I tried.
Frequently asked questions about Trane Supply
How is Trane Supply rated?
Trane Supply has a 2.6 star rating with 20 reviews.
When is Trane Supply open?
Trane Supply is closed now. It will open on Monday at 7:00 a.m.
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