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TouchPoint Property Management
- Property Management
- Charlotte, NC
About this business
We remove the chaos from property management. Over our years of experience we've seen it all, and already have a solution for any problem that could arise. Our responsive systems and processes deliver more profit and peace of mind. We are accountable for the work and guarantee it.
Location details
3540 Toringdon Way Suite 200, Charlotte, NC, 28277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The property management company was horrible from start to finish. The communication when trying to move in to one of their properties was horrible. We had our heat out for two weeks in February of 2019. Had the nerve to charge me for repairs that were due from normal wear and tear. All in all a horrible experience dealing with this company. I don't even know how they are still in business.
Touch point has been awful to work with. Their staff is impossible to contact, and will wait days/weeks before getting back to you. No one from their staff has an email address you can reply to and getting through their automated system to leave a voicemail takes ten minutes. We were easy tenants and made every rent payment on time, but they terminated our lease during a pandemic and refused to contact the owner about pushing back our move out date (which we were more than willing to pay for).
Do not trust them with your property. We chose TouchPoint to manage our brand new townhome. They rented to tenants who were consistently late in payments, left holes in doors, stains in the carpet, and apparently damage from a stove fire that TouchPoint failed to mention to us. A prospective tenant emailed me pictures of the damage, not TouchPoint. Their final inspections are not thorough. After putting in our own advertisement for tenants on **********, we learned that no one even contacted them regarding their interest in... read more
We filled out an application on 6/21 for a property with this company. We includes: ****** *****, ******** ***** ( husband), ***** ******* (co-signer). Application fees in total $165.00 + $20 for **** (pet fees). I was notified on Monday that we would need to submit proof of income for *****, not sure why being he is just a co-signer to ensure we pay rents on time, and the qualifications stated if score was 550 we could use a co-signer, however ***** submitted the documents. No one ever answers the phone when you call them. ... read more
Business response:
Dear ****** *****, I am sorry that we could not move forward with your application, but I would like to explain your questions: 1.- I was notified on Monday that we would need to submit proof of income for *****, not sure why being he is just a co-signer to ensure we pay rents on time: If you add a co-signer in your application, that means that in case that you can´t cover the rent at some point, the co-signer will do it on behalf of you. We need to make sure that the Co-signer earns enough income and that makes the Co-sig... read more
Frequently asked questions about TouchPoint Property Management
How is TouchPoint Property Management rated?
TouchPoint Property Management has a 4.4 star rating with 689 reviews.
When is TouchPoint Property Management open?
TouchPoint Property Management is closed now. It will open at 9:00 a.m.
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