Totally Promotional

inna h 

on BBB

a year ago

NEVER EVER ORDER FROM THEM.ZERO ACCOUNTABILITY AND INTEGRITY.I ordered 250 shot glasses with a certain design/concept where the word MAY DAY had to be at the top of the glass.I was sent a proof to confirm and i clearly stated in an email .The person responsible sent me a final proof which looked like what i asked for so i approved it.I recieved the product and the word was just past the half way mark.i reached out to complain and the manager responded that they dont guarantee the product to come out exactly as in the proof.s... read more

Tanesha F 

on BBB

a year ago

In the past I've worked with Totally Promotional with good results. But this last experience is so egregious I simply cannot use them any longer. I ordered an 8ft tablecloth for my nonprofit organization. The proof said 8ft, the invoice said 8ft, the product I received was 13ft.They are hiding behind the semantics of, "...our language states, 'This tablecloth will fit an 8ft table'" and since the 13ft tablecloth technically fits an 8ft table, they cannot refund nor resend.We ordered two; I offered to keep one and have a new ... read more

Rashmi S 

on BBB

a year ago

Do NOT order from Totally Promotional! I had a terrible experience with them. They sent me the wrong bottles when I had placed an order for 100 bottles for a school event. We found out at the event that the kids didnt fit the bottles. Trying to reach a supervisor is impossible. Even after filling out the ticket they required, they would not transfer me to a supervisor. Their warranty manager claimed there is no one above her that I could speak to. After their large error, they were not apologetic, willing to refund the entir... read more

Cecil B 

on BBB

a year ago

I ordered personalized cups for a baby shower. I asked repeatedly if I could get them by the date Totally Promotional promised which was the day before the shower. The online person assured me that yes they would arrive on the date promised. They did NOT arrive and I had to find generic replacements at the last minute. Ends up in the very fine print that dates promised are actually ESTIMATES. I had to pay when ordering while the company can just lie about their delivery obligations. They offered me a rush order refund which ... read more

Ashlee S 

on BBB

a year ago

Their colors on the website are not accurate. I ordered cups with navy blue lettering. The cups I received were very much royal blue. I sent them a picture of my receipt that very clearly said navy. They would not send a replacement order. All they could do was offer me 15% off another order. Will not be using them again. 

Megan V 

on BBB

2 years ago

WORST CUSTOMER SERVICE IVE EVER EXPERIENCED. BUYER BE WARE!!! SHIPPED WRONG PRODUCT AND DENY RESPONSIBILITY! I very intentionally searched the internet for a product I had used before and wanted to purchase. I found the product online at TotallyPromotional.com and ordered 25 (the min quantity) for $80. When my package arrived, I immediately noticed that the ingredients did not match my Order Receipt and it was a totally different product. I called Customer Service and was sent to the Warranty Manager, ******* ******. *******... read more

Virginia B 

on BBB

2 years ago

Horrible customer service on a mistake that THEY MADE! They put the wrong phone number on all the koozies that I ordered. I sent in a mock up of what I wanted with the correct info on there. They asked for just the logos and they'd put the text on them to ensure it was a good resolution for printing. The wrong phone number!! which makes them absolutely useless to me! We're a small business and this is insane to have to go through this. To resolve the problem, they offered me 15% off my next order... WHICH IS ALREADY AN OFFER... read more

Yann B 

on BBB

2 years ago

Shit service even when they failed at meeting basic expectations - like populating the correct shipping address - which resulted in my issue. 

Felicity E. 

on BBB

2 years ago

BUYER BEWARE!!! I l’m writing this to warn others before going wi the totally promotional lot their wedding site totally wedding. I went with them because they had the best prices and apparently fast shipping. I placed one order with them and then wanted to reorder some cups in another size, i deigned them and put them in my cart, without thinking I pushed checkout and instantly realized I wasn’t ready to place my final order so I searched for a cancel button. There is no cancel button. I immediately called support, they sai... read more