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Tom Wood Automotive Group
- Business Services
- Indianapolis, IN
About this business
Location details
9820 Association Ct, Indianapolis, IN, 46280, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I'm having some work done at Tom Wood Automotive, on my 2021 VW Atlas.When challenges arise, I must say, I am highly impressed with The General Manager. Chris Neira will go above and to resolve matters and achieve ultimate customer satisfaction. Thank you for all that you do, Chris!
I took my 2021 Volkswagen Atlas to the 96th street location on (4/14/2025) for service. Repairs were done under warranty. I was assured that everything was covered under the warranty with no extra cost, per the customer service tech Kierra McGhee. I was also informed that i needed a software update for around $345.27 out of pocket. After working on my vehicle for 5 days, I picked it up and paid in full on the evening of 4/18/2025. I was given a receipt and a copy of the paid invoice with a $0 balance. The following week (4/2... read more
I am incredibly disappointed with our experience at Tom Wood Jaguar Land Rover and Volvo. We placed a deposit in November 2021 for a new body style Range Rover, specifically requesting an extended wheelbase, 7-seater, and matte black finish. From the very beginning, the dealership tried to change our specifications, repeatedly attempting to switch the color to glossy black because the matte black took "extra time" to produce. They repeatedly misled us, claiming that matte black was only available twice a year, when in fact, ... read more
I am incredibly disappointed with our experience at Tom Wood Jaguar Land Rover and Volvo. We placed a deposit in November 2021 for a new body style Range Rover, specifically requesting an extended wheelbase, 7-seater, and matte black finish. From the very beginning, the dealership tried to change our specifications, repeatedly attempting to switch the color to glossy black because the matte black took "extra time" to produce. They repeatedly misled us, claiming that matte black was only available twice a year, when in fact, ... read more
STAY AWAY - I had an incredibly frustrating experience with this dealership. I drove all the way from NJ to Indiana to pick up a used vehicle, and from the start, things went downhill. During a FaceTime call, the sales representative JAY FAILED to show me several scratches on the car, FAILED to mention that tires were off road, FAILED to mention that there is only 1 key fob and FAILED to mention that the interior seat belt holders were missing. After I drove 20 miles away from the dealership, a brake warning light appeared o... read more
Frequently asked questions about Tom Wood Automotive Group
How is Tom Wood Automotive Group rated?
Tom Wood Automotive Group has a 3.9 star rating with 111 reviews.
When is Tom Wood Automotive Group open?
Tom Wood Automotive Group is closed now. It will open on Monday at 9:00 a.m.
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