Tom Sparks Auto

About Tom Sparks Auto People are quick to report bad service to social media, but we should take an equal amount time to let others know when a business steps up and does more than necessary. It was early afternoon on a Friday, my wife and I had both taken vacation days from our work to celebrate our daughter’s 17th birthday. We had dinner reservations at the Sugar Factory in Rosemont and were just leaving DeKalb with a van load of family and friends. Seemingly without cause the power side door chime began to sound out repeatedly. We pulled over, open and closed the door a few times, wiped off the censors, pulled the fuse but nothing would stop the annoying chime chime chime. I am embarrassed to say but feel I must admit that I broke the door latch by slamming the door in frustration. I drove the birthday party to Spark’s and I explained my situation to Bob the service representative. I had unrealistic hopes that he may have a magic “car guy” trick to fix my door within the few minutes we had left to spare and save our reservation. Without hesitation he handed me the keys to a Honda Accord, their courtesy car, and said, “enjoy your evening, we will call you Monday and let you know what it will take to fix it.” We were on the road within 5 minutes. The Sugar Factory was great time and Bob made Dad look like the hero.

NO Hassles good Deal and good information Needed to buy a used Car, talked emailed dealerships all over Fox Valley and DeKalb,Tom Sparks Buick was by far the least pushy and gave some great advice then, when we found a car we liked we got a great deal with a nice warranty,