TMS -

Michelle Nguyen 

on Google

3 years ago

Majority of receptionists lack compassion or care, and all they care about is money. Continuing with them for psychiatry was a terrible mistake; one would assume that a business that works with patients who NEED HELP would be more willing to offer that help when necessary, and yet they can't even do that. Had an incredibly stressful experience with one of the staff a few months ago who kept saying 'nothing can be done' and was being very unprofessional -- called back a day later, spoke with different staff, and turns out I w... read more

C F 

on Google

4 years ago

I would never listen to just one review, but please take the time to read this. Your health and life may depend on it. You can also see the many other 1 star reviews. Take these seriously. It's taken 1 1/2 years to finally leave a review. I would suggest going to a more well known facility that is interconnected with a hospital. This is a business and it's run like one. -Money motivated. Maybe this treatment works for some, but if you're one of the few that can experience poor outcomes, and there are many, this isn't the pla... read more

Riley Mallon 

on Google

4 years ago

I had a very unfortunate experience with Anew Era TMS and after speaking with their CEO Suzanne Jesse for all of the 10 minutes she gave me because she had to run to another call, it is apparent that this health provider values quantity of new patients over actually providing quality care. After my last tele-health call on Zoom on 9/920, the receptionist team never called me to schedule a follow up or to check on the medication. I decided to give Anew Era TMS a call on 10/15 to check on the status of my medication, which I m... read more

Pam T 

on Google

4 years ago

My experience would have been 5 stars, had it not been for the financial handling of my case. The TMS Treatments have seemed to work for me. Stacy, my technician, was an absolutely wonderful person, very knowledgeable, professional, caring. She did a great job. I had a total of 28 treatments, before the financial demands caused me to have no choice but to stop treatment. The 28 took place last year, when my deductible and co pays were already met, so there were no charges to me. (Thank you God. ) Then, at the beginning of th... read more